Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
Delivered quality service with friendly and professional demeanour.
Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
Developed open and professional relationships with team members to facilitate effective issue resolution.
Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
Assisted with team recruitment, interviewing and onboarding.
Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
Trained and supervised team to deliver on store sales targets.
Conducted performance reviews, providing constructive feedback and personal development plans.
Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
Resolved conflicts within the team amicably, maintaining harmony and collaboration.
Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
Completed audits and risk assessments to achieve regulatory compliance.
Developed comprehensive training programmes for new hires, enhancing team skill sets and performance.
Liaised between management and staff, advocating for team needs and resources.
Adapted quickly to changing business priorities, demonstrating agility and leadership.
Coordinated with other departments to ensure seamless collaboration on cross-functional projects.
Integrated process improvements to optimise overall workflow and efficiency.
Analysed data to identify trends, making informed decisions to optimise team output.
Advised senior management on facilities needs and delivered ongoing operational support.
Oversaw stock control to maintain sufficient inventory levels and minimise waste.
Education
Arithmetic A, English B, Modern Studies B, Woodwork A , Mathematics C, French D. All O level grade -
Balmedie High School
Kirkcaldy, Fife
Skills
I am a very dedicated person who has a lot of pride in job role I embrace new challenges and always look to improve any situation Can work on my own or as part of a team I enjoy listening to music and watching TV but my main passion is golf
Timeline
Stockflow Team Leader
B&Q
07.1988 - 01.2026
Arithmetic A, English B, Modern Studies B, Woodwork A , Mathematics C, French D. All O level grade -
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