Allan Fraser

• Developed contingency plans, minimising disruption during peak periods or unforeseen events.
• Enforced strict adherence to quality standards, enhancing brand reputation.
• Enhanced team morale with open communication and positive leadership.
• Streamlined warehouse operations by implementing efficient inventory management systems.
• Conducted performance reviews for individual growth and overall team improvement.
• Directed staff training for improved competency and productivity levels.
• Led health and safety audits to ensure compliance with regulations.
• Improved accuracy of stock control with regular stocktakes and database updates.
• Improved warehouse layout to maximise storage space.
• Planned work rotas to optimise team performance and target achievement.
• Delivered performance appraisals to drive team productivity.
• Enhanced picking and packing output through targeted team coaching and feedback.

• Supported Store Deputy in improving operations and resolving issues to deliver top-notch customer service.
• Ensured all ambient colleagues were properly trained in all aspects of their role and certified on equipment, including forklifts and pallet movers.
• Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Managed, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
• Liaised with other manager's to discuss adverse trends and identify and resolve stock issues.
• Created seasonal sales plans with varying stock and promotional strategies.
• Directed staff training for improved competency and productivity levels.
• Led health and safety audits to ensure compliance with regulations.
• Optimised space utilisation by rearranging warehouse layout.

Performed all aspects of financial services such as providing pension and life cover advice, mortgage sales, and selling and advising investment products. The role was very customer focussed dealing with customers face to face on a daily basis and requiring substancial planning and preperation in advance.