Allan Amalanathan
Senior Manager - Oracle Cloud
Chennai,Tamil Nadu
Summary
Forward-thinking Senior Manager with 20+ years delivery management experience and well versed in cloud transformation projects. Adept at managing teams of 25 employees with 10 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Managed global clients in their technology transformation journey to Oracle Cloud thereby enabling their business transformation. Helping clients in the challenges faced during the Cloud migration and consistently prove to be a strategic Technology problem-solver and reliable partner during this technical transformation journey.
Worked in a Multicultural environment across multiple geographies - was deputed at customer location for managing the project in an onsite/offshore model for a large Financials Institution in Paris, France, for a large Financials news magazine in London, U.K, for a large Gas and Light service provider in Atlanta, Georgia and for a large brewery in U.S, Belgium, Ukraine & Czech Republic.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Master Principal Program Manager
Oracle Solution Services (India) Private Limited
Chennai , Tamil Nadu
2022.07 - Current
- Monitor the program from initiation through delivery, interfacing with internal teams and customers on technical matters.
- Manage customer Go-Live programs involving department or cross-functional teams focused on production cutovers through a standard and managed process.
- Interface with external customers to ensure 100% customer satisfaction. Actively listened to customers, handled concerns quickly and escalated major issues to cros functional support team for quick resolution.
- Escalation management - Manage communication with external and internal stakeholders (clients, sponsors, executives, etc.)
- Increased customer satisfaction by resolving issues. Ensure customer satisfaction with satisfaction survey rating of > 80%
- Drive positive customer sentiment through go-live experience and create referencable customers
- Drive continuous improvements through lessons learnt
- Plan and direct resource schedules as well as project success
- Collaborated with team members to achieve target results. Organize interdepartmental activities ensuring completion of the program on schedule and with the highest customer satisfaction.
- Lead stand-ups and meetings, and ensure teams have all information for timely deliveries
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Senior Manager
Oracle India Pvt Ltd
Bangalore , Karnataka
2010.02 - 2022.07
- As part of Senior Management team, I'm responsible for all PeopleSoft Service activities in the Managed Cloud Space. Managing a customer revenue of 30 million and 25-person strong team. This includes working with large customers across various industry verticals such as Healthcare, Universities, Colleges, Schools, Energy Service Providers, Insurance providers, Shoe manufacturers, Wholesalers & Retail outlets, Public Health agencies and Government agencies across the U.S
- Managed complex customer engagements involving both customer & SI (service implementer) and a team of high performing individuals.
- Strategically responsible for managing all technical aspects in PeopleSoft Cloud Delivery Space. I manage PeopleSoft provisioning, implementation, migration, and upgrade for Oracle Cloud Infrastructure business. Work with pre-sales team, technical/support team and solution team and provide technical insights during B2P calls. Ensure required technical details are provided in service BOM (OSA90)
- Practice Management: Created and developed the PeopleSoft Upgrade practice in the Managed Cloud Services team. Started the PeopleSoft upgrade practice and successfully managed 27 full cycle PeopleSoft Application Upgrade projects, 60+ full cycle Tools upgrades projects across various complex customer environments hosted at MCS/OCI
- Operation Management: Provided customers a seamless user experience during the migration/implementation phase by providing high quality environment builds and repeatable faster iterations
- Tech Refresh program – Managed and successfully completed 80+ tech refresh migrations for 37 customers from legacy datacenter to the OCI
- New Logo Implementation – Managed and successfully completed 14+ new logo migrations from on-Prem to OCI services
- Planning and organizing - Ensured customers have a solution template while they plan for the cloud migration. Developed a project kick off presentation and technical plan which sales/solution/delivery teams can use to present to customer what will be target number of environments, software versions, expected timeline, number of iterations, Technical project plan and deliverables
- Execution - Documented run books which help in provisioning environments as per solution template (Service BOM), performing error free migrations from on prem to OCI, DB upgrades, PeopleTools upgrade, Application upgrade, PUM patching. Refresh build environments and DR setup as per customer requirements.
- Delivery & Quality - created production assessment checklists and environment verification checklists to validate the environments are delivered error free
- Cutover and signoff - documented customer specific configurations and issues during the SIT/UAT/iterative passes are captured in the runbooks. This provides input to a solid cutover plan ensuring a smooth cut-over and Go Live. The UAT signoff before the cutover helps in any conflict resolution
- Change management, stabilization, and Transition management – Ensured customers have an error free stabilization phase. Created a transition checklist that helped in ensuring a smooth transition to the run and maintenance team.
- Team management – Organized Daily stand-up meetings with the team helped in status check of ongoing work and planning for resource allocation for upcoming projects. Conducted yearly appraisals, midyear check-ins and revisiting the goals with the team and provided feedback/development plan
- Contract review and management – Ensured the work deliverables as per contract are met and achieved in a timely manner as per the project plan. Reviewed new requirements with customer and collaborated with the sales/solution team for any adhoc requirements as an addendum to the contract
Technical Architect
Hexaware Technologies
Chennai , Tamil Nadu
2001.10 - 2010.01
- Managed 10+ Multi-customer PeopleSoft & SAP Implementations, Upgrades, Migrations projects
- Technical Upgrade Specialist for PeopleSoft Application/Tools upgrades
- Work on requirements gathering, clarifications with SMEs, Technical Architects, and developers
- Formulate strategies and develop master schedules for SAP deployment of global template, infrastructure strategy, global rollout strategy, backup, and DR strategy
- Responsible for identifying key business needs by bridging the business/technology gap, organizing, and conducting workshops, analyze data sources, systems, resources, and technology upgrades
- Assessed business implications for each project phase and monitor progress to meet deadlines, standards, and cost targets
- Optimize processes to achieve quick turnaround timings during upgrades and migrations
- Engage in frequent quality reviews and adhere to project goals and conformity
- Articulate project goals and scope, translate business needs into technical terms, prepare detailed work breakdown structures (WBS) and instill a shared accountability for achieving project milestones
- Resolve project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs
- Manage and lead a team of SAP Basis Admins, ABAP developers and SAP HR & Solutions consultant's and PeopleSoft consultants on various activities such as provisioning, implementation, upgrades & maintenance
- Collaborated with clients to determine project specifications and scope
- Engineered architecture and infrastructure for 30k + users
Education
Master of Science - Computer Science, Mathematics & Statistics
SRM Institute of Science & Technology
Chennai 1998.08 - 2001.04
Bachelor of Science - Statistics, Mathematics & Computer Science
Loyola College
Chennai 1993.08 - 1996.11
Skills
Troubleshooting and problem resolution
Certification
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Master Principal Program Manager
Oracle Solution Services (India) Private Limited
2022.07 - Current
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
2020-07
Oracle Cloud Infrastructure 2019 Certified Architect Associate
2020-05
Senior Manager
Oracle India Pvt Ltd
2010.02 - 2022.07
Technical Architect
Hexaware Technologies
2001.10 - 2010.01
Master of Science - Computer Science, Mathematics & Statistics
SRM Institute of Science & Technology
1998.08 - 2001.04
Bachelor of Science - Statistics, Mathematics & Computer Science
Loyola College
1993.08 - 1996.11
Roles & Responsibilities
- Lead, define, and design cloud strategy and approach while developing and maintaining relationships with key technical client stakeholders.
- Act as a hands-on solution architect and technical lead for client engagement teams
- Work with Cloud Competency teams to make Cloud offerings, which can then be taken to the customers.
- Collaborate with individual account managament team on the Technology portion of an engagement to assign technical resources, and assist with planning and kick-off activities as needed.
- Lead discussion with the analyst groups globally presenting them with our capabilities on Cloud across the organization.
- Advise internal and clients teams on technical challenges and risks, costs and benefits, and alternative solutions.
- Serve as technology SME for client discussions/workshops, and facilitates conversations to ensure stakeholder alignment on strategic cloud solutions.
- Present findings and technical information in a concise and compelling manner that can be understood by non-technical audiences and provides decision-makers with the context and key points.
- Review, draft, and update the technical documents with an emphasis on accuracy, quality, and timeliness.
- Prepare white papers and informational memoranda on technical areas of interest, such as cloud migrations, service integration, environment planning, technical roadmap, etc
- Evaluate and recommend new technologies on a regular basis to maintain technical excellence and development efficiencies both for internal use and to better service customers
- Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters
- Define and ensure best practices and compliance to development standards are upheld across teams.
- Ensure 100% compliance to Project SLA’s, information security protocols and etc (all customer’s contractual obligations)
- Spearhead quarterly demand forecasting and resource planning aligned to project requirements
- Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Facilitate rewards and recognition to acknowledge the high performers in the team
- Design and monitor project performance dashboards/ reports
- Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project delivery, issues and milestones.
Experience
- Have experience in large deal support and excellent understanding of market dynamics
- Have excellent working knowledge of product and service development frameworks
- Have worked in agile teams and understands rapid proto-typing, MVP approaches to development.
- Have presented to large audiences and delivered keynotes and demonstrations.
- Have working knowledge of Oracle Cloud Infrastructure Migrations, PeopleSoft upgrades, Oracle Database upgrades, DR setup, Enterprise monitoring setup
- Have Working knowledge of traditional infrastructure deployment and data center practices for Storage, Compute. Networking & Security
Trainings
- SCRUM Training from SCRUM Alliance - Nov 2021
- PMP Training – May 2021
- SAP Learning Solutions 6.0, Bengaluru - July 2008 — July 2008
- SAP Learning Solutions 6.0 from SAP Labs, Bangalore INDIA – 2008
- SAP NetWeaver 2004s Administration, from SAP Labs, Bengaluru — July 2007
Roles & Responsibilities
- Lead, define, and design cloud strategy and approach while developing and maintaining relationships with key technical client stakeholders.
- Act as a hands-on solution architect and technical lead for client engagement teams
- Work with Cloud Competency teams to make Cloud offerings, which can then be taken to the customers.
- Collaborate with individual account managament team on the Technology portion of an engagement to assign technical resources, and assist with planning and kick-off activities as needed.
- Lead discussion with the analyst groups globally presenting them with our capabilities on Cloud across the organization.
- Advise internal and clients teams on technical challenges and risks, costs and benefits, and alternative solutions.
- Serve as technology SME for client discussions/workshops, and facilitates conversations to ensure stakeholder alignment on strategic cloud solutions.
- Present findings and technical information in a concise and compelling manner that can be understood by non-technical audiences and provides decision-makers with the context and key points.
- Review, draft, and update the technical documents with an emphasis on accuracy, quality, and timeliness.
- Prepare white papers and informational memoranda on technical areas of interest, such as cloud migrations, service integration, environment planning, technical roadmap, etc
- Evaluate and recommend new technologies on a regular basis to maintain technical excellence and development efficiencies both for internal use and to better service customers
- Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters
- Define and ensure best practices and compliance to development standards are upheld across teams.
- Ensure 100% compliance to Project SLA’s, information security protocols and etc (all customer’s contractual obligations)
- Spearhead quarterly demand forecasting and resource planning aligned to project requirements
- Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements
- Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
- Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
- Facilitate rewards and recognition to acknowledge the high performers in the team
- Design and monitor project performance dashboards/ reports
- Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project delivery, issues and milestones.
Experience
- Have experience in large deal support and excellent understanding of market dynamics
- Have excellent working knowledge of product and service development frameworks
- Have worked in agile teams and understands rapid proto-typing, MVP approaches to development.
- Have presented to large audiences and delivered keynotes and demonstrations.
- Have working knowledge of Oracle Cloud Infrastructure Migrations, PeopleSoft upgrades, Oracle Database upgrades, DR setup, Enterprise monitoring setup
- Have Working knowledge of traditional infrastructure deployment and data center practices for Storage, Compute. Networking & Security
Trainings
- SCRUM Training from SCRUM Alliance - Nov 2021
- PMP Training – May 2021
- SAP Learning Solutions 6.0, Bengaluru - July 2008 — July 2008
- SAP Learning Solutions 6.0 from SAP Labs, Bangalore INDIA – 2008
- SAP NetWeaver 2004s Administration, from SAP Labs, Bengaluru — July 2007
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