Allam Sai Divya

Duties Performed:

• Responsible for delivering exceptional customer service and ensuring positive shopping experience for customers.
• Engaging in cheerful and polite conservation with customers while scanning things to create nice environment and leave lasting impression on customers.
• Enhanced customer satisfaction with fast, knowledgeable service, notably simplifying high-volume transactions during peak hours, minimizing checkout wait times, receiving positive feedback for effective and quick transaction procedure. And Increased sales by 30% by promoting products and deals.
• Trained and mentored new trainees, emphasizing quick onboarding as well as knowledge transfer resulting in enhanced performance and increased team productivity.

Duties Performed:

• Monitored customer interactions, identified and prevented fraudulent concession and refund claims, thereby protecting company’s policies.
• Resolved over 2000 customer inquiries and concerns about concessions, provided expert assistance to quickly resolve issues, and ensured high levels of customer fulfillment through chats and emails.
• Guided and educated customers on Amazon’s policies and procedures for concessions and returns, through chats and email, ensuring clear understanding and adherence.
• Collaborated with cross-functional teams such as fraud prevention and management to address and prevent concession abuse, fostering integrated and effective approach.
• Maintained commitment to excellence in customer service delivery, by ensuring that customer interactions and resolutions were by Amazon’s standards and policies.

Duties Performed:

• Contributed to daily pharmacy operations by ensuring smooth delivery of medical services, maintaining safety and privacy standards, and collaborating with t team to uphold highest patient care standards.
• Handled over 2500 prescriptions precisely and effectively, ensuring regulatory compliance and maintaining accuracy.
• Increased non-prescription sales by merchandising health, wellness products and over-counter medications, implemented eye-catching displays and promotions leading to notable 80% increase in non-prescription sales.
• Collaborated with pharmacists and healthcare professionals to ensure smooth operation of pharmacy, resulting in increased patient happiness and overall team effectiveness.