Summary
Overview
Work history
Education
Skills
Timeline
Generic

Aliza Mahmood

Derby,United Kingdom

Summary

Reliable and dedicated professional with a strong foundation in customer service and communication. Demonstrates exceptional problem-solving abilities and effective teamwork skills, ensuring seamless support for customers and colleagues. Committed to contributing positively and driving success in retail sales environments.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work history

Medicines Counter Assistant

Dean and Smedley Pharmacy
Derby
2024.12 - Current
  • Enhanced customer understanding with clear explanation of medicine usage instructions.
  • Kept up-to-date with new product information for more informed customer assistance.
  • Provided excellent customer service to encourage repeat patronage.
  • Checked expiry dates routinely on all stocked items, reducing waste from expired goods.
  • Demonstrated professionalism in all interactions, fostering trust amongst customers.
  • Managed difficult situations calmly to maintain a peaceful shopping environment.
  • Handled cash transactions accurately for smoother checkout process.
  • Maintained a neat and orderly counter, ensuring an efficient work environment.
  • Helped elderly customers find products easily, improving their shopping experience.
  • Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
  • Answered telephones and provided information about order status, shop hours and pharmacy procedures.
  • Collaborated effectively with colleagues to improve overall team performance.
  • Monitored and ordered pharmacy supplies to meet customer demand.

Education

Certificate of Higher Education - Health and Social Care

Derby Moor Spencer Academy
Derby
2023.09 - 2025.05

Bachelor of Education - Primary Teaching with QTS

University of Derby
Derby
2025.09 -

Skills

  • Professionalism and respectfulness
  • Money handling proficiency
  • Handling difficult customers
  • Communication excellence
  • Customer Service
  • Stock counting
  • Stocking shelves
  • Window display visual merchandising
  • Till and cash handling
  • Refund processing
  • Patience and empathy

Timeline

Bachelor of Education - Primary Teaching with QTS

University of Derby
2025.09 -

Medicines Counter Assistant

Dean and Smedley Pharmacy
2024.12 - Current

Certificate of Higher Education - Health and Social Care

Derby Moor Spencer Academy
2023.09 - 2025.05
Aliza Mahmood