Aliza Khan

• Supervised daily operations of customer service team to uphold high service delivery standards.
• Facilitated training sessions for new staff members, enhancing product knowledge and interaction skills.
• Managed customer queries and complaints, prioritising effective resolutions and satisfaction.
• Implemented processes to streamline service delivery and improve team efficiency.

Facilitated communication between student representatives and university management to resolve key concerns.

• Coordinated numerous student-led events to boost campus engagement and community involvement.
• Supported development of leadership training programmes to empower student leaders effectively.
• Assisted in planning and executing student orientation activities for new student integration.

• Worked for Hertfordshire Law Clinic alongside studying in the University.
• Assisted in managing client appointments and ensuring smooth clinic operations.
• Supported reception duties by greeting clients and answering telephone inquiries.
• Facilitated communication between patients and legal staff to enhance service delivery.
• Organised documentation for case files and ensured accurate data entry into systems.
• Collaborated with team members to streamline processes and improve client experience.

• Regularly monitored inventory to manage stock levels and ensure timely replenishment.
• Coordinated with team members to organise merchandise displays and maintain store aesthetics.
• Trained new staff on stock management procedures and best practices for inventory control.
• Implemented stock rotation methods to minimise waste and maintain product freshness.

• Assisted pharmacists in preparing and dispensing medications to ensure accuracy and efficiency.
• Educated customers on proper medication usage and answered inquiries to enhance their understanding.
• Maintained inventory levels by restocking shelves and monitoring expiry dates on pharmaceutical products.
• Processed prescription orders using pharmacy management software to manage patient records effectively.