Aliyu Lai
Luton
Summary
Results-oriented sales professional with hands-on experience in telesales and supporting sales management functions. Proven ability to engage decision-makers, manage the full sales pipeline, and close high-value deals in structured, target-driven environments. Experienced in assisting with team coaching, KPI tracking, and performance improvement while building long-term client relationships that generate repeat and referral business.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Assistant sales manager
Geonet Limited
London
08.2023 - 11.2025
- Engaged directly with qualified decision-makers to understand business needs and present tailored, high-value offers
- Managed the full sales pipeline independently, from initial contact and qualification through to deal close
- Operated in a structured, performance-driven environment with clear targets and commission-based incentives
- Consistently worked toward and achieved revenue and activity KPIs
- Built strong, long-term client relationships that led to repeat and referral business
- Maintained accurate pipeline data and forecasts using CRM systems
- Gained exposure to multiple industries, adapting sales conversations to different sectors and buyer profiles
- Actively sought feedback and coaching, applying mentorship from experienced leaders to improve performance
Customer Service Advisor
HELMSMANN LIMITED
01.2018 - 07.2023
- Outline
- Leading the sales - customer service team to ensure a high standard of service and drive sales of product and after sales service.
- Key Responsibilities
- Providing leadership with monthly customer service trainings and awareness sessions
- Continually building external and internal service culture
- Ensuring that customers receive exemplary customer service during all contact points with the company
- Ensuring that all customer queries receive a response within agreed timeframes
- Keeping an up-to-date knowledge of all products through regular training
- Creating engaging window displays to entice customers, generating leads
- Acting as the face of the company and upholding a positive brand image at all times
- Retaining unhappy customers by listening to their issues and providing solutions to solve them
- Key Achievements
- Achieved an average customer satisfaction score of 87% from anonymous customer surveys
- Received OVATION SERVICE award for providing consistent excellent service
Administrative Executive
HOMMASTON LIMITED
Lagos
07.2013 - 01.2018
- Outline
- Providing administration services across the business to provide staff with the support and information needed to carry out their work effectively.
- Key Responsibilities
- Prepared progress reports and develop mitigations measures with the team on project status
- Reviewed and integrated feedback from technical delivery into the project schedule.
- Monitored and advised on feasibility and sustainability of project processes and results.
- Kept full, accurate and up-to-date case records, and undertake any necessary administrative task
- Handled calls effectively working in a timely way to ensure that we are able to support as many people in need as possible
Education
Diploma - Mass Communication
University of Lagos
01.2008 - 12.2012
Skills
- Decision-Maker Engagement
- High-Value Offer Presentation
- Full Sales Cycle Management
- Pipeline Ownership & Forecasting
- Objection Handling & Negotiation
- Performance & KPI-Driven Sales
- Relationship Building & Account Growth
- Repeat & Referral Business Development
- CRM & Sales Reporting
- Multi-Sector Sales Exposure
Languages
English
Hobbies & Interests
Networking, Board games, Travelling, Cooking
Software
- Microsoft office
- Google Sheets
- Google Mail
- Microsoft Teams
Timeline
Assistant sales manager
Geonet Limited
08.2023 - 11.2025
Customer Service Advisor
HELMSMANN LIMITED
01.2018 - 07.2023
Administrative Executive
HOMMASTON LIMITED
07.2013 - 01.2018
Diploma - Mass Communication
University of Lagos
01.2008 - 12.2012