ALIYHA HINES
London
Summary
I am looking to build a career in AI and automation, with a strong interest in using technology to improve business processes, increase efficiency. Through my previous roles, I have developed strong problem solving, communication and organizational skills while working with different systems and processes. I am now looking for an opportunity to develop technical skills, continue learning and contribute to innovative solutions in a professional environment.
Overview
5
5
years of professional experience
Work history
Receptionist / Administrative Assistant
Total Facilities (Agency)
2026.02 - 2026.07
- Managed reception and administrative functions across corporate client sites, ensuring professional front of house operations and efficient office support.
- Coordinated deliveries, maintained documentation and organized records to support business operations and improve workflow.
- Adapted quickly to different corporate environments, learning new systems, processes while maintaining a high standard of work.
Visitor Advisor - TFL
2024.07 - 2025.11
- Used multiple digital systems to process customer enquiries, ticketing transactions and operational requests while maintaining accuracy.
- Resolved complex customer issues by analysing situations, following established procedures and making informed decisions under pressure.
- Collaborated with colleagues across different teams to maintain efficient operations during service disruptions while ensuring compliance with organisational policies.
Event Staff/ Waiter - OFF TO WORK
2021.11 - 2023.09
- Supported the successful delivery of luxury hospitality events by working collaboratively within fast paced teams.
- Adapted quickly to changing priorities while maintaining professionalism and attention to detail during high pressure.
- Built strong communication and teamwork skills by working across multiple venues and support to deliver seamless customer experiences.
Office Manager
FUNDAMENTAL MEDIA - Media & Marketing
2021.05 - 2022.05
- Managed office administration, meeting coordination and documentation to support the day to day business operations.
- Improved efficiency by maintaining organized records, streamlining attendance tracking and ensuring information remained accurate and easily accessible.
- Used Microsoft Excel and digital office systems to monitor administrative processes, prioritise completing task and support collaborative team work workflows.
Education
Certificate - ZSA Suicide Awareness Training
Zero Suicide Alliance
Online certificate - Diploma in Reception Skills
Alison
Pass - Criminal Law Level 3 & Family Law Level 2
ILSPA Legal Secretary Course
Grade 4 - GCSEs Maths
City and Islington College
Grade 4 - GCSEs English
Petchey Academy
Skills
- Team collaboration
- Documentation & record-keeping
- Digital systems & Microsoft office
- Problem solving
- Communication & process improvement
- Organisation & time management
- Adaptability & continuous learning
REFERENCES
Available upon request
Timeline
Receptionist / Administrative Assistant
Total Facilities (Agency)
2026.02 - 2026.07
Visitor Advisor - TFL
2024.07 - 2025.11
Event Staff/ Waiter - OFF TO WORK
2021.11 - 2023.09
Office Manager
FUNDAMENTAL MEDIA - Media & Marketing
2021.05 - 2022.05
Grade 4 - GCSEs English
Petchey Academy
Grade 4 - GCSEs Maths
City and Islington College
Pass - Criminal Law Level 3 & Family Law Level 2
ILSPA Legal Secretary Course
Online certificate - Diploma in Reception Skills
Alison
Certificate - ZSA Suicide Awareness Training
Zero Suicide Alliance