Aliya Mukhtar
Newport,Newport
Summary
I am an experienced beauty therapist with a strong background in sales techniques and client communication. I demonstrate exceptional client care and a committed work ethic, excelling in booking coordination, consultative sales, and appointments management. I'm proficient in beauty therapy techniques including spray tanning, nail treatments, body waxing, manicures and pedicures, and eyelash and brows tinting. Tech-savvy with excellent telephone etiquette and adept at using POS systems for stock counting and refund processing. My career goal is to leverage extensive skills in customer service and product expertise to enhance client satisfaction in a salon environment.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Beautician
BeautybyChloe
Newport, Newport
09.2023 - Current
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Consulted with clients to understand and meet individual beauty needs.
- Maintained reception area stock of important forms and brochures.
- Managed guests' queries and reservations in person, online and by telephone.
- Kept client records regularly updated with detailed information on previous treatments.
- Completed facials to boost client health and wellbeing.
- Provided a warm welcome to guests, informing them of add on offers and events for elevated customer experiences.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered immaculate manicures using gel and Biab.
- Took and communicated messages to minimise interruptions to staff workflows.
- Issued visitor and contractor passes and recorded visits on security system.
- Resolved client issues and complaints calmly and effectively, continually seeking positive outcomes.
Retail sales associate
Tkmaxx
Newport
04.2023 - 11.2023
- Welcomed customers and provided responsive assistance to improve store experiences.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Updated product labelling and pricing to reflect discounts and offers.
- Unpacked deliveries quickly to maximise customer sales opportunities.
- Carried out active selling from initial customer greeting.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
Education
NVQ Level 2 - Beauty Therapy
Coleg Gwent
Crosskeys, Caerphilly County Borough 09.2023 - 07.2024
Skills
- Sales techniques
- Client communication
- Beauty therapy techniques
- Exceptional client care
- Caring customer service
- Eye for detail
- Committed work ethic
- Booking coordination
- Consultative sales
- Appointments management
- Tech-savvy
- Salon maintenance skills
- Excellent telephone etiquette
- Spray tanning
- Nail treatments
- Body waxing
- Manicures and pedicures
- Eyelash and brows tinting
- Customer Service
- Product expertise
- Confident communicator
- Stock counting
- Refund and exchange processing
- POS Systems
Affiliations
- Reading
- Writing
- Travelling
Certification
Level 2 Technical Diploma in Beauty Therapy
Timeline
Beautician
BeautybyChloe
09.2023 - Current
NVQ Level 2 - Beauty Therapy
Coleg Gwent
09.2023 - 07.2024
Retail sales associate
Tkmaxx
04.2023 - 11.2023
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