ALITA DE VAZ

Conducted internal fraud project to enhance awareness of fraud across bank.

Assisted in reviewing Management Information (MI) to identify emerging fraud patterns.

Supported identification and analysis of internal fraud risks through case reviews.

• Interviewed and hired staff fitting job and team requirements.
• Negotiated terms of employment for staff and contractor agreements.
• Coordinated staff performance and productivity assessments.
• Investigated and documented workplaces grievances to eliminate future incidents
• Partnering closely with stakeholders and business leaders to align HR strategies and initiatives with organisational goals and priorities
• Assisted with internal communication efforts to align teams across multiple counties promoting collaboration and information- sharing
• Used data and metrics to make strategic decisions to influence all levels of the origination when proposing solutions to problems

• Awareness of the store goals and sales figures
• Assigned overall store responsibility in the absence of supervisor and store manager
• Diffused challenging situations using conflict management techniques
• Guided teams in product merchandising and inventory management
• Developed excellent working knowledge of industry trends and improvements in processes
• Processing our customers' transactions whilst answering any inquiries and informing them about store promotions
• Teamwork and delegating task to colleagues

• Communicated with customers to determine needs, provide recommendations, and upsell services
• Contributed to store success by providing exceptional service, helping to increase customer satisfaction
• Performed well in fast-paced environments with busy workloads and tight deadlines
• Inspiring customers by promoting customer by promoting campaigns, offers, and activities

• Stayed up-to-date on latest trends in sales promotions, product updates and service changes
• Processed deliveries and replenished stock to meet customer demand
• Supported team development by giving and receiving constructive feedback
• Delivered faultless customer experiences through responsive, attentive service