Alistair Steven

• Achieved 75% productivity improvement through Lean techniques.
• Reduced costs per device handled by 33% against baseline metrics.
• Enhanced customer satisfaction by reducing waiting times and improving courier performance.
• Halved repair times to expedite delivery processes.
• Delivered major projects with a 25% reduction in delivery times.
• Increased visibility of devices using Salesforce-based ticketing system, optimising stock accuracy.
• Cut logistics costs by over 10% annually for two consecutive years.
• Served as central contact for mobile telephony contract across UK and Europe.

• Increased driver supply by 200% through enhanced recruitment strategies.
• Boosted driver retention within first three months by 75%.
• Reduced wasted legs by 33% across all routes via effective planning and targeted work orders.
• Elevated driver earnings by 10% while reducing public transport fees by 25%.

• Demonstrated functionality of white label product through successful trials.
• Identified and analysed customer demand for the new product.
• Developed a cost-effective, capable network plan to support operations.
• Created business case for bespoke network using drop-off locations across GB.
• Implemented next-day delivery and final mile capabilities to enhance service offerings.
• Defined IT requirements for product development, incorporating customer feedback into enhancements.
• Collaborated with parcel companies and retailers to ensure alignment with network design.

• Reduced operational running costs for Home Delivery Network by over 10% through trial programme.
• Optimised routes in trial depot, achieving a 14% reduction in mileage.
• Enhanced delivery speeds by expanding delivery windows.
• Developed business case for e-fulfilment capacity, projecting margin improvement exceeding £16 million over five years.
• Introduced cloud-based WMS technologies and gain-share operating model to support revenue growth of £5-7 million annually.
• Established partnerships with Royal Mail and Parcelforce Worldwide, enhancing Carrier Management Systems functionality.
• Increased productivity and KPI performance within Home Furnishing Network across transport operations and two warehouses.
• Improved e-commerce performance for partner companies, reducing delays from over 20 days to meet KPIs.

• Responsibilities:
• Lead 1000 individuals and General Management team across 24hrs 6 days per week. (7 General Managers, 700 colleagues, 300 Self-employed Couriers) for all networks within DX
• Manage Profit and Loss account of £40m with 15 different locations
• Key Achievements:
• Delivered 2nd Half year budget after inheriting deficit from 1st Half year in FY15/16 – improved by 200k in year savings
• Reduced operational costs through innovative changes to route plans and courier base - £1m year on year reductions; and £0.5m in infrastructure savings

• Key Achievements:
• Delivered network and business plan that delivered dynamic capability to DX Express network with £9million of improved margin.
• Ensured business leadership buy in of plan and appropriate resources to deliver.
• Created thorough business case and plan to transform DX Express £9m profit improvement over three years
• Delivered mechanism for change; with new team and new processes to support evolution of business impacting on 1400 routes nationally across DX Express network – with improved customer service, streamlined processes and enhanced network planning.
• Developed network plan and technology requirements to deliver change through data analysis and use of modelling tools (CAST)

• Responsibilities:
• Responsible for OneDx Operational Strategy
• Developed and delivered new planning tools for the DXE and DXF Networks
• Delivery of the MHRA standards for operating of pharmaceutical products thorough DX Express and the creation of the appropriate reporting and sustainability through SOP and KPI management.
• Deliver a £9.6m business plan for the change of systems and productivity improvement
• Key Achievements:
• Delivered a reduction in courier costs of 6% across the board - £1.7m nationally pa
• Developed new payment model for couriers to reward increased productivity and increase retention
• Acquired and implemented all new Courier Handheld technology; route planning software and ETA capable optimisation software for delivery of all product on DX Express product

Various roles over 16 years- General Manager - Wessex area - £9m P&L final role.