Alistair Ryan
Northampton,Northamptonshire
Summary
Results-driven professional specializing in office administration and front-of-house duties. Expert at balancing high-volume appointment coordination with exceptional patient/client relations. Adept at navigating complex problem-solving scenarios and maintaining seamless operations in fast-paced, multi-tasking environments.
Overview
11
11
years of professional experience
Work history
Clinic coordinator
Ophthalmology - Northampton General hospital
2023.05 - 2026.04
- Scheduled patient appointments and managed clinic rota effectively.
- Ensured timely patient consultations in accordance with doctors' clinical outcomes and coordinated necessary follow-up appointments.
- Answered phone calls, responded to emails, and assisted with patient inquiries.
- Acted as a primary point of contact for the department, supporting patients and resolving any issues they had.
Clinic receptionist
Ophthalmology
2021.12 - 2023.05
- Managed a high-volume reception desk, providing a welcoming environment while simultaneously handling administrative tasks and phone answering.
- Support patients by addressing concerns and liaising with healthcare team to resolve issues.
- Help with patient needs before and after appointments.
- Maintained clinical confidentiality and followed GDPR laws at all times.
Event worker
Bubble event catering
2015.01 - 2020.01
- Supported in end-to-end event logistics, including inventory auditing, equipment safety checks, and rapid site assembly/disassembly.
- Optimised stock management and replenishment to enhance service delivery.
- Handled high-volume point-of-sale transactions.
- Resolved customer inquiries efficiently while maintaining a clean and inviting environment.
- Fostered teamwork by effectively delegating tasks and maintaining a professional demeanor.
Education
BA (Hons) - Film Production Technology
Nottingham Trent University
BTEC Level 3 Extended Diploma - Creative Media
Northampton College
GCSEs -
Northampton School For Boys
NorthamptonSkills
- Excellent organisation and time management
- Strong communication skills
- Efficient problem solving
- Microsoft Office software proficiency
- Customer service excellence
- Team collaboration
- Flexibility and adaptability
- Exemplary appointment coordination
- Conflict resolution
- Office administration
Hobbies and interests
Outside of work, I am a keen golfer, which helps me maintain a disciplined and strategic mindset. My academic background in Film Production has left me with a lifelong passion for cinema and visual storytelling. I also enjoy travelling with a deep interest in history, while also spending my weekends socialising and connecting with my partner, friends, and family.
Timeline
Clinic coordinator
Ophthalmology - Northampton General hospital
2023.05 - 2026.04
Clinic receptionist
Ophthalmology
2021.12 - 2023.05
Event worker
Bubble event catering
2015.01 - 2020.01
BTEC Level 3 Extended Diploma - Creative Media
Northampton College
GCSEs -
Northampton School For Boys
BA (Hons) - Film Production Technology
Nottingham Trent University