Alistair Rowe
Bracknell,East Berkshire
Summary
Accomplished professional specializing in ethical responsibility and crisis resolution, with a strong background in employee training and executive decision-making. Proven ability to drive profit growth through strategic commercial awareness and effective budget management. Expertise in managing customer relationship systems and ensuring business continuity while negotiating contracts. Skilled in financial modelling, focused on achieving long-term business objectives.
Overview
45
45
years of professional experience
3
3
years of post-secondary education
Work history
Vice President
BCD Travel
London, Greater London
1998.12 - Current
- Built strong networks within industry, opening new avenues for collaboration.
- Streamlined operations by implementing efficient management strategies.
- Achieved corporate objectives with strategic planning and execution.
- Led team for successful project outcomes.
- Maintained high staff morale through effective leadership techniques.
- Developed business plans, resulting in improved performance.
- Promoted diversity and inclusion that resulted in an enhanced company culture.
- Fostered a positive work environment with open communication channels.
- Introduced innovative solutions with a focus on problem-solving and critical thinking skills.
- Bolstered client relations for increased customer satisfaction rates.
- Oversaw financial operations to ensure fiscal stability of the organisation.
- Formulated policies to ensure company growth.
- Worked with board of directors to establish objectives and decisively lead operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
Operations and Account Manager
Portman Travel
London, Greater London
1988.08 - 1998.12
- Achieved client satisfaction by managing key accounts effectively.
- Implemented customer service policies, enhancing client experience.
- Worked closely with product development teams for customising offerings according to client needs.
- Facilitated training sessions to upskill junior team members.
- Established strong rapport with clients through regular communication.
- Delivered presentations to potential clients, securing new business partnerships.
- Collaborated with sales team for achieving shared objectives.
- Led team meetings for efficient communication and project updates.
Senior Business Travel Consultant
Mark Allan Travel
Hammersmith, London, London, Greater London
1987.05 - 1988.08
- Enhanced company reputation through delivery of exceptional customer service.
- Collaborated across departments to ensure comprehensive service provision for clients.
- Offered expert advice on travel-related matters to uphold client trust and loyalty.
- Facilitated smooth operations, maintaining meticulous records of client preferences and needs.
- Ensured seamless travel experiences by proficiently handling all aspects of bookings.
- Promoted a culture of continuous improvement within the team by role-modelling best practice behaviours.
- Collaborated with airlines and hotels to secure best possible rates for clients.
- Supervised junior consultants, fostering a team-oriented environment.
- Resolved queries promptly, ensuring client peace of mind during their travels.
Leisure and Business Travel Consultant
Pickford's Travel
Redditch, Worcestershire
1982.03 - 1987.05
Leisure Travel Consultant
Ellerman Travel
West Bromwich, West Midlands
1980.12 - 1982.03
Education
O-Levels - Passes C or above in English Language, Mathematics, Latin, Geography, Physics
Earls High School
Halesowen, West Midlands 1976.09 - 1979.06
Skills
- Ethical responsibility
- Crisis resolution
- Employee training capability
- Executive decision-making
- Customer relationship management systems
- Profit growth strategies
- Commercial awareness aptitude
- Budget administration
- Business continuity planning
- Contract negotiations
- Financial modelling
Affiliations
- Travel (with emphasis on the aviation sector and unusual countries and routings), Sport (playing squash, interest in football), food (restaurants and cookery)
Languages
English
Native
Italian
Beginner
Timeline
Vice President
BCD Travel
1998.12 - Current
Operations and Account Manager
Portman Travel
1988.08 - 1998.12
Senior Business Travel Consultant
Mark Allan Travel
1987.05 - 1988.08
Leisure and Business Travel Consultant
Pickford's Travel
1982.03 - 1987.05
Leisure Travel Consultant
Ellerman Travel
1980.12 - 1982.03
O-Levels - Passes C or above in English Language, Mathematics, Latin, Geography, Physics
Earls High School
1976.09 - 1979.06