Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alistair King

Cambridge

Summary

Proactive Universal Banker providing professional and efficient support to customer. Effectively uses excellent customer service skills to assist and educate customers with inquiries. Possessing exceptional problem-solving and analytical skills. Works effectively and efficiently in high-performing teams.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Universal Banker

HSBC
11.2023 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.

Customer Service Representative

HSBC
03.2023 - 11.2023
  • Delivered exceptional customer experiences in high-volume environment, politely and professionally assisting customers with queries.
  • Efficiently handled cash transactions ensuring precise balancing at the end of each day.
  • Developed and maintained knowledge of company products and services to answer queries competently.
  • Educating and assisting customers with our digital platforms to benefit their banking experience
  • Trained new and existing team members to serve customers and partners, providing service and product information.

Sales Assistant

Tesco Mobile
02.2022 - 03.2023
  • Pioneered excellent sales assistance, by offering bespoke product advice to meet exact customer needs.
  • Commended by manager on multiple occasions for excellent customer service and positive reviews.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • resolved customer complaints and process issues with proactive problem-solving skills.

Education

Long Road Sixth Form
06.2022

Bottisham Village College
08.2020

Skills

  • Financial product and service knowledge
  • Commercial awareness
  • Outstanding customer service
  • Collaboration and interpersonal skills
  • Organization and prioritization
  • problem solving

Certification

LIBF Level 3 Certificate in Retail and Digital banking

Timeline

Universal Banker

HSBC
11.2023 - Current

Customer Service Representative

HSBC
03.2023 - 11.2023

Sales Assistant

Tesco Mobile
02.2022 - 03.2023

Long Road Sixth Form

Bottisham Village College

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Alistair King