Alistair Anderson

Operating within a fast-paced IT professional and managed services environment, with a strong focus on service delivery, client engagement, and operational alignment. Responsible for managing customer relationships and supporting the successful delivery of managed services and project-based work across infrastructure, cloud, and security domains. Works closely with technical and delivery teams to coordinate resources, ensure services are delivered in line with agreed SLAs, and proactively address risks and dependencies.

Play a key role in bridging commercial and delivery functions, ensuring customer requirements are clearly defined, tracked, and met, while maintaining high levels of customer satisfaction. Supports service governance activities, including reporting, performance reviews, and continuous improvement initiatives, aligning closely with service delivery objectives. Key responsibilities:

• Foster partnerships with industry leaders, strengthening network ties.
• Lead project teams, resulting in timely completion of tasks.
• Analyse market trends for informed decision making.
• Negotiate contracts with suppliers for cost reductions.
• Optimise resource allocation, maintaining a balanced operational cost structure.
• Streamline business operations to improve efficiency.
• Identify growth opportunities to expand company reach.
• Driven revenue growth of assigned clients by 50% year on year.
• Handle negotiations with outside vendors and service agencies to meet business needs.

Led the end-to-end setup and management of the wine business within a boutique hospitality environment, establishing operational processes, supplier relationships, and service standards from inception. Responsible for overseeing day-to-day operations, including inventory management, procurement, and team coordination, ensuring a consistently high-quality customer experience.

Worked closely with senior stakeholders to align the wine offering with the wider business strategy, managing budgets, forecasting demand, and maintaining strong supplier partnerships. Implemented structured processes and training programs to support staff development, improve service delivery, and drive operational efficiency.

Demonstrated a strong focus on customer engagement, quality control, and continuous improvement, ensuring the wine service consistently met both commercial objectives and high service standards. Key responsibilities:

• Managed daily operations, analysed key financials, created and met KPI's as well as managing employee performance of over 40 people.
• Utilising classic marketing drivers while finding innovative methods to drive the start up business
• Negotiated with suppliers to reduce costs and achieve stable supply chains.
• Established KPI tracking framework and goals.
• Implemented a new pricing strategy to increase overall profits.
• Conducted regular staff meetings, fostering a positive team environment. Facilitated smooth operations, effectively ordering, controlling and rotation

Progressed from a Trainee Manager to Cluster Branch Manager over the span of 4 years and oversaw the operations of 5 retails stores earning more than £10 million. This included budget planning, strategy development and community outreach in many different locations. Key responsibilities:

• Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies within a struggling industry sector.
• Analysed data and identified opportunities to minimise operating costs
• Developed strong teams by skillfully recruiting, orienting and training employees.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under strict budgets.
• Aided senior leadership by recommending corrective actions and improvements to company operations.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution