Alison Waterfield-Jones
Chichester,United Kingdom
Summary
Motivated and enthusiastic professional with expertise in the travel industry, known for exceptional organisational acumen and strong communication and interpersonal skills. Demonstrates empathy and patience in all interactions, fostering positive relationships with clients and colleagues.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work history
General Manager and Dog Trainer
Sussex County Dog Training
Chichester, West Sussex
09.2022 - Current
- Oversee daily operations to ensure high standards of dog training and customer service.
- Developed and implemented training programmes tailored to individual dog and owner needs.
- Mentored new trainers in effective training techniques and customer engagement strategies.
- Enhanced client satisfaction by building strong relationships and providing ongoing support.
Managing Director
Woods Holidays
Bognor Regis, West Sussex
01.2016 - 08.2022
- Manage day-to-day operations across sales, customer service, and tour operations.
- Ensure smooth and efficient delivery of travel services, including flights, accommodation, cruises, transfers, excursions, and guided tours.
- Oversee supplier relationships (cruise lines and tour operators) and negotiate competitive rates and contracts. Develop and execute sales strategies to increase revenue, market share, and customer retention.
- Oversee marketing campaigns, digital presence, and brand positioning across all platforms.
- Recruit, train, and mentor staff across multiple departments, fostering a high-performance culture.
- Ensure compliance with industry regulations, licensing requirements, and safety standards.
Sales director
Woods Holidays
Bognor Regis, West Sussex
01.2011 - 12.2015
- Developed and implemented comprehensive sales strategies to enhance market presence.
- Led cross-functional teams to drive successful product launches and promotional campaigns.
- Cultivated relationships with key clients to ensure high levels of customer satisfaction.
Travel consultant
Woods Holidays
Bognor Regis, West Sussex
08.1997 - 01.2011
- Provided expert advice to clients regarding travel destinations and itineraries.
- Researched and analysed travel options to create personalised holiday packages for customers.
- Coordinated logistics including flights, accommodations, and activities to ensure seamless travel experiences.
Education
GNVQ Level 3 - Travel and Tourism
Chichester College
Chichester, West Sussex 09.1995 - 06.1997
GCSEs - Various
Chichester High School for Girls
ChichesterSkills
- Organizational acumen
- Good communication and interpersonal skills
- Travel industry expertise
- Motivated and enthusiastic professional
- Empathetic and patient
References
References available upon request.
Timeline
General Manager and Dog Trainer
Sussex County Dog Training
09.2022 - Current
Managing Director
Woods Holidays
01.2016 - 08.2022
Sales director
Woods Holidays
01.2011 - 12.2015
Travel consultant
Woods Holidays
08.1997 - 01.2011
GNVQ Level 3 - Travel and Tourism
Chichester College
09.1995 - 06.1997
GCSEs - Various
Chichester High School for Girls