Versatile professional with extensive experience in education and hospitality management. Proven ability to lead teams, manage budgets, and resolve customer issues. Strong communication and problem-solving skills contribute to effective operations and enhanced guest experiences.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Owner of The Cromer Guest House
Self Employed
Bridlington, East Riding of Yorkshire
04.2018 - 02.2026
Managed all guest house operations, ensuring high standards in service and cleanliness.
Coordinated staff to optimise resource use in kitchen and laundry, reducing costs.
Oversaw guest check-in and check-out processes, ensuring a smooth experience.
Monitored compliance with safety regulations, safeguarding guests and staff.
Developed effective budgeting strategies to maintain financial health of the business.
D&T Teacher - Food and Textiles (Head of D&T)
Ecclesfield Secondary School
Sheffield, South Yorkshire
09.2001 - 04.2018
Achieved effective communication with parents, enhancing awareness of children's performance and behaviour at school.
Improved interactive learning experiences in classrooms through effective use of ICT tools.
Maintained strict adherence to syllabus guidelines across all grade levels.
Coordinated and monitored department staff, ensuring effective team dynamics.
Implemented collaborative cross-curricular projects with colleagues, engaging students in comprehensive learning experiences.
Created an inclusive classroom setting that promoted acceptance and value for all students.
Attended professional development sessions, ensuring alignment with latest teaching methodologies.
Organised classrooms to consistently cultivate positive learning experiences for students.
Empowered students to persevere in challenging tasks, fostering resilience.
Customer Services Manager
Forrest Furnishings
Edinburgh, Mid Lothian
10.2000 - 08.2001
Customer Services Manager
UNO, Furniture retailer
Edinburgh, Mid Lothian
06.1999 - 10.2000
Manager of Food Court Outlet
Spudulike
Edinburgh, Mid Lothian
08.1998 - 06.1999
Assistant Restaurant Manager
McDonald's Restaurants Ltd, Various stores
Edinburgh, Mid Lothian
07.1994 - 07.1998
Education
PGCE (Secondary D&T - Food and Textiles) - Education
Manchester Metropolitan University
Manchester, England
09.2000 - 06.2001
Post Graduate Diploma - Hospitality Management
Queen Margaret University
Edinburgh
09.1993 - 06.1994
BA Degree - Applied Consumer Studies (Food Product Development)
Queen Margaret University
Edinburgh
09.1990 - 06.1993
Skills
Budget management
Employee management
Strategic planning
Problem-solving
Resourcefulness
Communication skills
Hospitality management
Team leadership
Affiliations
Creative crafts, baking, sewing and gardening
Certification
Achieved a variety of certificates:
Food hygiene certificate Level 3
Allergies and intolerances
References
References available upon request.
Timeline
Owner of The Cromer Guest House
Self Employed
04.2018 - 02.2026
D&T Teacher - Food and Textiles (Head of D&T)
Ecclesfield Secondary School
09.2001 - 04.2018
Customer Services Manager
Forrest Furnishings
10.2000 - 08.2001
PGCE (Secondary D&T - Food and Textiles) - Education
Manchester Metropolitan University
09.2000 - 06.2001
Customer Services Manager
UNO, Furniture retailer
06.1999 - 10.2000
Manager of Food Court Outlet
Spudulike
08.1998 - 06.1999
Assistant Restaurant Manager
McDonald's Restaurants Ltd, Various stores
07.1994 - 07.1998
Post Graduate Diploma - Hospitality Management
Queen Margaret University
09.1993 - 06.1994
BA Degree - Applied Consumer Studies (Food Product Development)
Operations/Guest Services Manager at Grand Welcome Property/Vacation Rental ManagementOperations/Guest Services Manager at Grand Welcome Property/Vacation Rental Management