Summary
Overview
Work history
Education
Skills
Affiliations
Custom
References
Timeline
Generic

ALISON THORPE

Beckenham,LONDON

Summary

Accomplished professional with extensive expertise in knowledge management software, cloud storage, and IT infrastructure. Demonstrates proficiency in AI and project management, ensuring effective stakeholder engagement and seamless content and intranet management. Skilled in data governance, information architecture design, taxonomy and metadata development, training delivery, engagement strategies, communication skills, and collaboration facilitation.

Overview

24
24
years of professional experience
17
17
years of post-secondary education

Work history

Senior Knowledge Manager

Macfarlanes LLP
London
11.2020 - 09.2025
  • Established and executed knowledge management strategy, reporting to Director of Knowledge and Innovation.
  • Fostered interdepartmental collaboration to enhance knowledge sharing practices.
  • Led development of knowledge management strategies to strengthen organisational learning.
  • Implemented tracking systems for evaluating knowledge assets to drive continuous improvement.
  • Engaged stakeholders to identify knowledge needs and address existing gaps.
  • Championed culture of innovation by promoting exploration of new knowledge management tools.
  • Developed training programmes to enhance understanding of knowledge management systems.
  • Managed a central team of four, delivering strategic knowledge projects and maintaining team’s knowledge systems.

Senior Knowledge Management Officer

Macfarlanes LLP
London
11.2015 - 11.2020
  • Provided KM support across all practice areas, working with senior knowledge lawyers.
  • Coordinated and maintained firm's central knowledge repositories and internal KM processes.
  • Worked with firm's knowledge manager to rebuild firm's intranet and assisted with launch.
  • Delivered training and support to new joiners on how to use firm's knowledge systems and promoting best practice and knowledge-sharing.

Knowledge Management Executive

Macfarlanes LLP
London
03.2014 - 11.2020
  • First role in knowledge management. Responsible for helping firm's knowledge manager to deliver day-to-day management of firm's intranet and legal knowledge repositories.

Temporary office work

Covent Garden Bureau
London
11.2011 - 09.2012
  • Temporary office work through Covent Garden Bureau and pursuing career transition into information sector by obtaining MSc degree place.

Senior freelance communications position

Ogilvy Healthworld PR agency
London
01.2011 - 10.2011
  • Responsible for leading two large PR accounts for international pharmaceutical clients in cardiovascular disease (new treatment launch) and oncology (franchise treatments pre-launch).

Career break

Travelling
05.2010 - 12.2010
  • Career break travelling expedition, Central and South America.

Associate Director

Weber Shandwick PR agency
London
11.2007 - 05.2010
  • Responsible for leading and directing wide range of £million PR and medical education accounts each consisting of multiple projects for pharmaceutical, patient group and national government organisations.
  • Managed five staff members, oversaw large account teams to deliver best possible service to clients and led internal departmental initiatives, such as staff planning and agency marketing, as part of senior management team.

Senior Associate

Burson-Marsteller PR agency
London
07.2003 - 10.2007
  • Managed large number of PR and medical education accounts for pharmaceutical clients working across multiple teams, in order to communicate key messages to target audiences.

Senior Account Executive

Magellan Medical Communications
London
03.2002 - 07.2003
  • First role in healthcare PR. Managed UK PR projects for pharmaceutical clients.

Education

MSc - Information Science

City University
10.2012 - 10.2013

BSc (Hons) - Physics

University of Warwick
Coventry
10.1998 - 07.2001

3 A-Levels - Biology, Maths, Physics

Maiden Erlegh Secondary School
09.1991 - 07.1998

9 GCSEs - English, Mathematics, Science

Maiden Erlegh Secondary School
09.1991 - 07.1998

Skills

  • Knowledge management software expertise
  • Cloud storage proficiency
  • IT infrastructure knowledge
  • AI proficiency
  • Project management skills
  • Stakeholder engagement
  • Content and intranet management
  • Data governance
  • Information architecture design
  • Taxonomy and metadata development
  • Training delivery
  • Engagement strategies
  • Communication skills
  • Collaboration facilitation

Affiliations

  • International Legal Technology Association (ILTA)
  • Noslegal design board, an international open source data standards community
  • Quoted in published article in Solicitors Journal on knowledge management in Law Firms

Custom

  • IManage Work
  • Microsoft 365
  • HighQ Collaborate and Publisher
  • Content management, incl. HTML / XML / CSS
  • SQL databases, incl. Solcara and Blueprint
  • Search engine software, incl. Decisiv Search

References

References available upon request.

Timeline

Senior Knowledge Manager

Macfarlanes LLP
11.2020 - 09.2025

Senior Knowledge Management Officer

Macfarlanes LLP
11.2015 - 11.2020

Knowledge Management Executive

Macfarlanes LLP
03.2014 - 11.2020

MSc - Information Science

City University
10.2012 - 10.2013

Temporary office work

Covent Garden Bureau
11.2011 - 09.2012

Senior freelance communications position

Ogilvy Healthworld PR agency
01.2011 - 10.2011

Career break

Travelling
05.2010 - 12.2010

Associate Director

Weber Shandwick PR agency
11.2007 - 05.2010

Senior Associate

Burson-Marsteller PR agency
07.2003 - 10.2007

Senior Account Executive

Magellan Medical Communications
03.2002 - 07.2003

BSc (Hons) - Physics

University of Warwick
10.1998 - 07.2001

3 A-Levels - Biology, Maths, Physics

Maiden Erlegh Secondary School
09.1991 - 07.1998

9 GCSEs - English, Mathematics, Science

Maiden Erlegh Secondary School
09.1991 - 07.1998

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ALISON THORPE