Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Smith

Dorchester,Dorset

Summary

Trustworthy individual handles inquiries with ease and professionalism. Communicates clearly and concisely by telephone and in person. Possesses excellent manual dexterity, organisation and information management skills. Bright and friendly telephone operator demonstrates strong customer service skills to deliver value-added resources. Expertly handles unreasonable requests and demands from customers. Excels at solving issues without management involvement. Dependable [Job Title] with expertise in telephone switchboard operation. Achieves high levels of customer satisfaction by providing friendly, informative telephone service. Skilled at operating complex telephone switchboards in high volume call settings.

Overview

21
21
years of professional experience

Work History

Switchboard Operator

Dorset County Hospital
Dorchester
08.2022 - Current
  • Managed incoming calls to main switchboard with professionalism and courtesy.
  • Participated in training new switchboard operators, sharing knowledge and best practices to maintain high service standards.
  • Managed high-volume switchboard operations, efficiently routing calls to appropriate departments and personnel.
  • Demonstrated effective communication skills to alleviate stress displayed by callers.

Front of House Supervisor

Dorset Museum
Dorchester
06.2017 - 07.2022
  • Welcomes visitors into museum, ensuring a warm and informative experience.
  • Processed customer payments using the till system to ensure efficient transaction handling.
  • Input stock numbers into computer systems to ensure accurate inventory management.

Support Worker

Dorset Residential Homes
Dorchester
04.2005 - 05.2017
  • Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
  • Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
  • Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.

Education

Diploma of Higher Education - Customer Services

Kingston Maurward
Dorchester
01-2021

GCSEs - Maths

Kingston Maurward College
Dorchester
01-2019

GCSEs - English

Kingston Maurward College
Dorchester
01-2019

Skills

  • Call management
  • Customer service
  • Inventory management
  • Payment processing
  • Communication skills
  • Time management
  • Multiline phone systems
  • Client interaction
  • Attention to detail
  • Positive attitude
  • Customer service excellence
  • Patience under pressure
  • Clear communication
  • Calm under pressure
  • Active listening

Timeline

Switchboard Operator

Dorset County Hospital
08.2022 - Current

Front of House Supervisor

Dorset Museum
06.2017 - 07.2022

Support Worker

Dorset Residential Homes
04.2005 - 05.2017

Diploma of Higher Education - Customer Services

Kingston Maurward

GCSEs - Maths

Kingston Maurward College

GCSEs - English

Kingston Maurward College
Alison Smith