Summary
Overview
Work history
Education
Skills
Accomplishments
Personal Information
Certification
References
Timeline
Generic

Alison Simkiss

Failsworth,Manchester

Summary

A highly competent, self-motivated and enthusiastic individual who is extremely focused and determined with an engaging and commercially driven portfolio of sales, service and skills development interventions.


I have the ability to build rapport quickly and maintain strong working relationships. Strong planning and organisational skills supported by an attention to detail mentality. Track record in effective communication, strong and impartial listening skills, ability to take on board opinions and show empathy. Experienced in remaining impartial giving unbiased guidance and working to agreed targets and objectives and following policies and procedures.


I am now looking for a new challenge where I can use my transferable skills gained in the business and customer service sector to further develop myself and add value into a new organisation.

Overview

37
37
years of professional experience
6077
6077
years of post-secondary education
1
1
Certification

Work history

Business Owner

Village Pantry
Failsworth, Manchester
01.1996 - 05.2025
  • Managed a team of four employees
  • Dealing with the daily task of a business owner, committed to make profits each month
  • Ensuring leading by example to the team, demonstrating true role model behaviour
  • Create staff schedules in advance for the team
  • All aspects of ordering stock and ensuring minimum wastage at all times
  • Build relationships with both internal and external customers
  • Conduct market research to ensure keeping on top of customer demands
  • Manage employees with absence, performance
  • Managed daily operations to ensure smooth running of the business.
  • Identified new business opportunities to increase revenue.
  • Improved customer satisfaction by ensuring prompt and high-quality service.
  • Managed staff rota, ensured smooth operations during peak hours.
  • Built relationships with suppliers to ensure timely delivery of stock.
  • Oversaw daily operations to ensure consistent service standards across all shifts.
  • Remained up-to-date on current product trends, regularly attending key trade shows to evolve current stock offerings.
  • Built loyal customer base by creating welcoming environment with top quality service.

Retail Manager

Pastiche Boutique
Manchester City
01.1988 - 01.1996
  • Driving sales and service from the team
  • Recruit, retain and deliver the training program to all new starters to ensure compliancy and standards are achieved. Acting as a mentor over their first three months to drive the key business strategies
  • Liaise with internal and external customers to drive the customer experience
  • Drive Key Performance Indicators for the business not only for myself but for the team
  • Achieve all targets by providing a bespoke experience helping to style customers by actively listening to their needs taking into account their lifestyle
  • Resolve complaints and queries effectively face to face or on the telephone.
  • Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability
  • Maintains sophisticated retail and visual standards to create theatre and capture the customers imagination
  • Compliant in Loss Prevention and Health and Safety policies, procedures and legislation
  • Monitor absence and conduct, conducting any return to works, record of absence, disciplinary meetings

Education

First Aid Course -

Aid Training & Operations Ltd
Warminster, Wiltshire

Basic Computer Course -

Learn My Way (Government Course)

C.S.E - English, Maths

St. Augustine of Canterbury Roman Catholic High School & Sixth Form

Skills

  • Stock management
  • Team supervision
  • Customer relationship building
  • Staff scheduling
  • Performance management
  • Sales driving
  • Training delivery
  • Complaint resolution
  • Health and safety compliance
  • Time management
  • Customer Service
  • Financial management
  • Leadership expertise
  • Cash handling
  • Budget management

Accomplishments

Proud to have owned a successful independent sandwich shop for 29 years, achieving year after year 5 star rated in food hygiene.

Personal Information

Hobbies: Walking, Swimming, Going to the gym

Certification

First Aid Trained - 2025


References

References available upon request.

Timeline

Business Owner

Village Pantry
01.1996 - 05.2025

Retail Manager

Pastiche Boutique
01.1988 - 01.1996

First Aid Course -

Aid Training & Operations Ltd

Basic Computer Course -

Learn My Way (Government Course)

C.S.E - English, Maths

St. Augustine of Canterbury Roman Catholic High School & Sixth Form

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Alison Simkiss