Alison Routledge
Kings Hill,Kent
Summary
Experienced professional with focus on administrative support in medical settings. Capable of enhancing office efficiency and patient satisfaction through strong organisational skills and effective communication. Adept at managing patient records, scheduling, and liaising with medical staff to ensure smooth operations.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work History
Medical Secretary
GenesisCare
Kings Hill, Knet
04.2021 - Current
- Answered phone enquiries and transferred calls to specific departments.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- A good relationship with the consultants.
- Managed calendar and scheduled appointments for consultants and nurses.
- Reminded patients regarding upcoming appointments to streamline schedule.
- Collected information from patients via face-to-face or telephone interviews.
- Used spreadsheet software to track important data and identify administrative trends.
- Completed and processed forms for insurance billing and special claims.
- Documented patient encounter information, laboratory results, and correspondence for records.
- Typed dictation from doctors and updated charts of patients.
PAO/Receptionist
GenesisCare
Kings Hill , Kent
01.2017 - 04.2021
- Greeted incoming patients in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from patients, Drs and general public.
- Maintained accurate and up-to-date records for smooth handovers.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Processed RT/Chemo referrals and obtained pre-authorisation prior to the start of treatment.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Prioritised tasks to maintain reliable service throughout peak times.
- Took and communicated messages to minimise interruptions to staff workflows.
PA
Carpmaels and Ransford
London
01.1999 - 05.2006
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Dictations
- Billing
Education
A-Levels -
Kent College (Canterbury)
Canterbury 09.1994 - 05.1996
GCSEs -
The Abbey School
Faversham 09.1988 - 05.1994
Skills
- Team player
- Interpersonal communication
- Medical terminology
- Mosaiq
- Carebit
Affiliations
- Trying to keep fit!
Timeline
Medical Secretary
GenesisCare
04.2021 - Current
PAO/Receptionist
GenesisCare
01.2017 - 04.2021
PA
Carpmaels and Ransford
01.1999 - 05.2006
A-Levels -
Kent College (Canterbury)
09.1994 - 05.1996
GCSEs -
The Abbey School
09.1988 - 05.1994
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