Alison Potten
Southampton,Hampshire
Summary
Offering strong organisational skills and keen ability to manage multiple tasks in fast-paced environments. Knowledgeable about coordinating schedules, communicating clearly, and solving problems quickly. Ready to use and develop skills in time management, teamwork, and communication.
Overview
37
37
years of professional experience
2
2
years of post-secondary education
Work History
Team Standards Coordinator
Southampton City Council
Southampton, Hampshire
01.2024 - Current
- Monitored health and safety measures for guaranteed compliance.
- Established clear budgets and cost controls strategies to
- Streamlined processes to improve and optimise office operations.
- Assisted in creating and updating project documentation templates.
- Typing of statutory minutes and create agenda
- Organise recruitment of new staff and arrange induction and equipment
- Maintain team compliance with statutory bodies
- Arrange household fund, food voucher and parcels for families in need when required.
- Support my team with any IT issues.
Management Support Officer
Southampton City Council
Southampton, Hampshire
01.2015 - 01.2024
- Improved organisational efficiency with accurate record keeping and report generation.
- Photocopied and printed presentations and reports for meetings.
- Documented conferences, meetings and appointments with verbatim reports.
- Created expense reports with matching receipts.
- Organised master calendar of appointments, operational targets and projects.
- Prioritised incoming communications to filter out basic requests and minimise disruption
- Obtaining authorisation and explanation of the spend requirements.
- Ensure all staff personal details and training are up to date and recorded.
- Record sickness for team and support sickness meetings
- Raising purchase orders when required for stationary.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
HMO Licensing Regulatory Services
Southampton City Council
Southampton, Hampshire
03.2013 - 03.2015
- Ensured compliance by conducting regular inspections of businesses.
- Conducted risk assessments, identified need for additional controls.
- Prepared reports and documentation after business inspections.
- Reviewed applications, approved permits.
- Trained the administration staff for the licence renewal applications
PA to CEO & Director of Economic Development
Southampton City Council
Southampton, Hampshire
04.2012 - 03.2013
- Facilitated communication between CEO and department heads for improved efficiency.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Prepared internal communications on behalf of the CEO – enhanced company-wide transparency.
- Handled confidential information with utmost discretion.
- Conducted research for projects as directed by the CEO, providing vital information.
- Streamlined administrative processes with implementation of new organisational systems.
PA to Director of Economic Development
Southampton City Council
Southampton, Hampshire
07.2009 - 03.2012
- Sourced and ordered office supplies within allocated budget.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Arranged supplies, documents and spaces for meetings.
- Maintained organised filing system, enhancing document retrieval process.
- Managed director's diary, ensuring optimal time management.
Business Support Officer
Southampton City Council
Southampton, Hampshire
04.2009 - 06.2009
- Designed strategic schedules, rotas and workloads to promote productivity.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
Business Support Team Leader
Capita (via TUPE Southampton City Council)
Southampton, Hampshire
03.2006 - 03.2009
- Enforced clerical team compliance with industry best practices and internal policies.
- Coordinated staff training sessions, leading to enhanced skills and knowledge base.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Inducted new staff, carrying out reviews, training and appraisals.
- Organised and delivered team meetings
Health & Safety Administrator
Southampton City Council
Southampton, Hampshire
08.2001 - 03.2006
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Facilitated internal communications with clear and concise memos and bulletins.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Nursery Assistant
All Hallows Pre-School
Southampton, Hampshire
07.2000 - 08.2001
- Prepared age-appropriate teaching materials aiding effective lesson delivery.
- Assisted in meal preparation for nourishing the children properly.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Observed children to detect problematic behaviour.
- Fed meals , changed diapers and assisted children to use toilet.
Learning Support Assistant
St. Patrick's RC School
Southampton, Hampshire
03.2000 - 07.2000
- Facilitated group activities to enhance interactive learning experience.
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
Secretary
HSBC (Midland Bank)
Southampton, Hampshire
03.1995 - 03.2000
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Completed data entry projects, verified accuracy and assigned classifications to information.
- Maintained accurate and up-to-date databases containing confidential information.
Secretary
Pat Jessop Window Systems
Southampton, Hampshire
03.1994 - 03.1995
- Managed queries in person, by phone and via email with exceptional customer care.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
- Maintained accurate and up-to-date databases containing confidential information.
Registered childminder
Childminders Association
Southampton, Hampshire
04.1988 - 03.1994
- Supervised groups of up to 5 children.
- Developed positive, trusting relationships with groups of young children.
- Coordinated children's movements between school property and off-site activities.
- Liaised effectively with external agencies for safeguarding issues ensuring child welfare.
Education
Pitman Intermediate Secretarial -
Itchen College
Southampton 09.1981 - 07.1982
O Level - English Language
Itchen College
Southampton 09.1981 - 07.1982
O Level - Maths
Itchen College
Southampton 09.1981 - 07.1982
Skills
- Analytical-thinking
- Administrative leadership
- Employee management
- Budget oversight
Timeline
Team Standards Coordinator
Southampton City Council
01.2024 - Current
Management Support Officer
Southampton City Council
01.2015 - 01.2024
HMO Licensing Regulatory Services
Southampton City Council
03.2013 - 03.2015
PA to CEO & Director of Economic Development
Southampton City Council
04.2012 - 03.2013
PA to Director of Economic Development
Southampton City Council
07.2009 - 03.2012
Business Support Officer
Southampton City Council
04.2009 - 06.2009
Business Support Team Leader
Capita (via TUPE Southampton City Council)
03.2006 - 03.2009
Health & Safety Administrator
Southampton City Council
08.2001 - 03.2006
Nursery Assistant
All Hallows Pre-School
07.2000 - 08.2001
Learning Support Assistant
St. Patrick's RC School
03.2000 - 07.2000
Secretary
HSBC (Midland Bank)
03.1995 - 03.2000
Secretary
Pat Jessop Window Systems
03.1994 - 03.1995
Registered childminder
Childminders Association
04.1988 - 03.1994
Pitman Intermediate Secretarial -
Itchen College
09.1981 - 07.1982
O Level - English Language
Itchen College
09.1981 - 07.1982
O Level - Maths
Itchen College
09.1981 - 07.1982
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