Summary
Overview
Work history
Education
Affiliations
Timeline
Generic

Alison O’Neill

Bournemouth

Summary

I possess strong analytical and problem-solving skills, along with a solid understanding of driving process improvements and effective collaboration. As a dedicated employee, I have extensive experience in training and mentoring, which enhances my ability to support team development.

I am a committed team player who approaches tasks with a proactive and hands-on attitude. My versatility allows me to work effectively with individuals of all age groups, and I pride myself on being patient and resilient in various situations. I genuinely enjoy contributing to a team environment and assisting others in achieving their goals.

With a keen enthusiasm for resolving customer issues, I strive to enhance success through effective work strategies and exceptional customer service. I thrive under tight deadlines and consistently deliver results, ensuring that both team and customer needs are met efficiently.

Overview

41
41
years of professional experience

Work history

Business Analyst

Capita
Bournemouth, England
03.1994 - 02.2025
  • Quality Assurance Analyst.
  • Partnered with teams to guide quality and process improvement.
  • Monitoring Call Centre Calls.
  • Analysed existing systems and process, identifying areas for improvement.
  • Assisted teams with implementing new recommendations.
  • Prepared proposals with revised methods, new strategies and redefined functions.
  • Helped improve customer satisfaction and achieve measurable results.
  • Streamlined business operations by analysing and implementing process improvements.
  • Organised a People‘s Engagement Program which consisted of taking people’s suggestions forward and delivered this to the Manager. Worked with Teams to deliver results from the Peoples Surveys. Organised fundraising events, along with the company’s Christmas/Summer parties.


Sales Supervisor

H Samuel - Jewellery Shop
Bournemouth, England
09.1988 - 03.1994
  • Delivered excellent customer service by addressing and resolving issues promptly.
  • Monitored and supervised daily sales operations to team members.
  • Managed customer queries to improve overall service experience.
  • Conducted regular staff training to increase product knowledge and sales skills.
  • Coached team members to reach and exceed weekly and monthly sales goals.
  • Arranged store products on shelves and promotional displays. Cleaned counters and shelf displays.
  • Estimated cost of repair or alterations of merchandise.
  • opened and closed cash register, balanced cash drawer, and made deposits.


Post Office Counter Clerk

Mrs M R Meadon
Barry, Vale of Glamorgan
07.1984 - 08.1988
  • Provided outstanding customer service with friendly manner.
  • Processed cash deposits and withdrawals for customers.
  • Conducted post-office-related business to sell stamps, accept payments.
  • Managed daily cash, credit and debit card transactions with accuracy.
  • Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
  • Delivered exceptional service whilst handling money transactions accurately and efficiently.
  • Maintained tidy workspace and professional appearance.

Education

GCSEs -

ST. Cadoc’s Catholic Comprehensive School
Barry, Vale of Glamorgan

Affiliations

  • I love spending time outdoors, especially when we went camping with our daughter at different family camps with the Cubs and Scouts. We also enjoy visiting our caravan in Devon, taking long walks with our dog, and having plenty of family fun at our beach hut.
  • My Daughter belongs to Big Little Theatre Drama Group - where I help out back stage and front of house, I also help with Chaperoning at Bournemouth Pavilion, when they perform there.
  • 2008-2017 I volunteered as the head of, ST. Nicolas Church Sunday School. Organising myself and 15 Leaders with their material to provide a lesson to three age groups each Sunday. Along with organising fundraising events I.e. Quiz’s/Children's Christmas Party/Shrove Tuesday/Easter Bonnet Parade/Summer Fete’s.

Timeline

Business Analyst

Capita
03.1994 - 02.2025

Sales Supervisor

H Samuel - Jewellery Shop
09.1988 - 03.1994

Post Office Counter Clerk

Mrs M R Meadon
07.1984 - 08.1988

GCSEs -

ST. Cadoc’s Catholic Comprehensive School
Alison O’Neill