Alison O'Brien

Managed operations of a busy clinic to ensure efficient patient care.
Oversaw scheduling and appointment management to optimise clinic workflow.

• Coordinated closely with wider team members for successful completion of tasks within deadlines.
• listened to patients and helped them with any concerns they had about their procedure.
• updated patient confidential information on in-house computer systems.
• assisted specialist nurse with procedure
• Trained junior staff on operational procedures and safety protocols, fostered skill development.

Oversaw daily operations of a bustling social club, including function room, bar, and lounge.

Managed food and beverage orders to ensure timely service.

Trained and supervised staff to enhance customer experience.

• Provided coaching support for staff members which resulted in enhanced performances.
• Completed opening and closing procedures each day.
• Assisted in recruiting, hiring and onboarding store staff.
• Conducted staff appraisals and promoted ongoing professional development.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Handled customer complaints effectively to maintain high levels of customer satisfaction.
• Developed strong relationships with suppliers, resulting in improved product availability.
• Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.