Summary
Overview
Work history
Education
Skills
Timeline
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Alison Martin

Overton,Hampshire

Summary

Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.


Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.


Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

13
13
years of professional experience
1
1
year of post-secondary education

Work history

Warehouse Freezer Team

Ocado Group Plc
Andover , Hampshire
09.2024 - Current
  • Carry out day-to-day duties accurately and efficiently.
  • Scanning customer orders into designated totes achieving daily performance above company targets
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Competently complete preparation area duties to productivity targets
  • Successfully deliver on tasks within tight deadlines.
  • Demonstrates respect, friendliness and willingness to help wherever needed across the team.
  • Consistently arrive at work on time and ready to start immediately.
  • Displays energy and enthusiasm in fast-paced environment.
  • Completes customer orders with speed and accuracy.





Postal Worker/Dedicated Packet Driver

Royal Mail Group
Andover and Basingstoke , Hampshire
11.2023 - 09.2024
  • Sorted mail accurately, ensuring correct distribution.
  • Enhanced safety standards by conducting regular vehicle inspections.
  • Maintained excellent customer service for positive community relations.
  • Prioritised workload effectively to meet all deadlines.
  • Collected signatures for proof of delivery as required by regulations.
  • Assisted colleagues during peak times, fostering teamwork.
  • Improved sorting speed with meticulous attention to detail.
  • Adhered to all company policies and procedures, maintaining professionalism.
  • Ensured timely delivery by adhering to strict schedules and routes.
  • Cultivated positive relationships with customers through friendly interactions.
  • Handled confidential items responsibly, maintaining trust.
  • Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
  • Facilitated parcel tracking by using barcode scanner with precision.
  • Optimised mail route planning with excellent area knowledge, allowing for 200 additional drops daily.
  • Offered flexible hours to provide additional support in busy seasonal periods.
  • Completed sorting and delivery tasks in line with target timeframes.
  • Adhered to security policies to maintain service integrity.
  • Walked between mail locations carrying bags or pushing carts of mail.
  • Ensured prompt delivery of parcels by utilising effective navigation skills.
  • Showcased strong ability to handle high pressure situations calmly during peak hours.

Delivery driver

Ocado Group Plc
Andover , Hampshire
10.2021 - 10.2023
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Improved client satisfaction by delivering customer orders promptly and accurately.
  • Partook in training sessions regularly improving knowledge of safety protocols and procedures.
  • Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
  • Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
  • Adapted to changing road conditions quickly ensuring safe and timely deliveries.
  • Completed deliveries with smile and patient, personalised service.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Reported delivery goods and document errors to management, enabling prompt resolution.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Accepted and organised work requests using company app.
  • Communicated clearly with dispatch centre about route changes and customer issues.
  • Carried out complex manoeuvres in busy, high pressure environments.
  • Navigated various routes efficiently, leading to increased route coverage.
  • Provided excellent customer service, enhancing company reputation.
  • Ensured safety by regular vehicle inspections.

Office administrator

Toast Southern Ltd
Winchester , Hampshire
09.2015 - 10.2021
  • Resolved customer queries promptly for improved client satisfaction.
  • Completed data entry tasks accurately, ensuring error-free records were maintained.
  • Streamlined office operations by implementing effective filing systems.
  • Fostered a positive work environment with clear communication skills.
  • Handled correspondence, providing timely responses to all enquiries.
  • Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
  • Provided administrative support during high-pressure periods, aiding overall productivity.
  • Managed daily scheduling to facilitate organised operations.
  • Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
  • Prepared reports meticulously for accurate record-keeping purposes.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Managed database to maintain updated records and accuracy.
  • Processed invoices and financial data with strong eye for detail.
  • Processed invoices and purchase orders with high attention to detail.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Coordinated meetings and appointments, ensuring effective time management.
  • Ensured smooth functioning of the office with regular equipment checks.

Bakery Assistant

Overton Bakery
Overton/Whitchurch, Hampshire
01.2012 - 08.2015
  • Prepared custom orders, met individual customer requirements effectively.
  • Coordinated with the head baker, streamlined daily operations of bakery.
  • Addressed customer queries effectively, improved overall service quality at bakery.
  • Displayed pastries attractively, increased impulse purchases from customers.
  • Ensured customer satisfaction by promptly serving freshly baked goods.
  • Handled cash register, facilitated smooth financial transactions within bakery.
  • Complied with food safety regulations, ensured a safe environment for customers and staff alike.
  • Trained new employees to improve team performance and cohesion.
  • Maintained cleanliness in bakery by regularly sweeping and mopping floors.
  • Monitored expiry dates and used ingredients accordingly.
  • Collected payments and provided receipts for customers.
  • Answered questions and advised customers regarding flavors and selections.

Education

Diploma of Business Studies - Business Studies

Basingstoke Technical College
Basingstoke
09.1984 - 07.1985

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Leadership
  • Resourcefulness
  • Inventory management
  • Quality Assurance
  • Knowledge of Microsoft Suite
  • Team building

Timeline

Warehouse Freezer Team

Ocado Group Plc
09.2024 - Current

Postal Worker/Dedicated Packet Driver

Royal Mail Group
11.2023 - 09.2024

Delivery driver

Ocado Group Plc
10.2021 - 10.2023

Office administrator

Toast Southern Ltd
09.2015 - 10.2021

Bakery Assistant

Overton Bakery
01.2012 - 08.2015

Diploma of Business Studies - Business Studies

Basingstoke Technical College
09.1984 - 07.1985

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Alison Martin