- Gardening, community interaction and support, dog training for the blind and/or deaf, reading
Alison Lessels
Watton, norfolk,Norfolk
Summary
Results-driven [Job Title] with [Number] years of experience in strategic planning and operational efficiency. Expertise in leading cross-functional teams to enhance business growth and manage budgets. Skilled in stakeholder management and business transformation, fostering collaboration to achieve organisational goals. Committed to motivating teams and delivering exceptional outcomes within stringent deadlines.
Overview
38
38
years of professional experience
Work History
VP International Reinsurance Claims Manager
Sompo International
London
05.2011 - Current
- Evaluated reinsurance treaties annually, recommending renewals or adjustments to enhance performance and mitigate risks.
- Facilitated timely settlement of reinsurance claims by effectively liaising with brokers and clients, optimising claims processes.
- Maintained up-to-date knowledge of regulatory changes affecting reinsurance operations, ensuring full compliance.
- Participated in Reinsurance Claims Steering Committee meetings across all branches, contributing to strategic discussions.
- Managed own portfolio of Casualty and Trade Credit/Surety policies, ensuring proper assessment and service.
- Communicated daily with underwriters and clients to coordinate operations and address needs.
- Acted as primary point of contact for 8 staff members located in different areas, ensuring effective coordination.
- Direct line Manager for the Marine Team
- Assumed authority in absence of Executive Manager to ensure continuity of operations.
- Created management reports that informed strategic decision-making for the organisation.
- Acted as liaison between internal and external audit teams to ensure compliance and clarity in processes.
- Coordinated team operations, leveraging individual strengths.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
- Built and maintained courteous and effective working relationships.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Prepared range of written communications, documents and reports.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Developed excellent working knowledge of industry trends and improvements in processes.
Senior Claims Consultant
Pro Insurance Solutions
London
07.2005 - 05.2011
- Managed scheme of arrangement process for Tokio Marine Re, facilitating commutations and legal interactions.
- Managed a team of 3 adjusters
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Provided regular project status updates to management and clients, ensuring transparency and alignment.
- Collaborated with team members to achieve target results.
- Collaborated with customers to identify needs and deliver tailored service solutions.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Built and maintained courteous and effective working relationships.
- Hanlded the Lloyds sysndicates Run-off accounts
- Developed excellent working knowledge of industry trends and improvements in processes.
Reinsurance Claims Controller
Tokio Marine/Tokio Re
London
10.1988 - 07.2005
- Managed Facultative and Treaty Claims from inception to completion.
- Supported four underwriters in processing complex claims.
- Facilitated Treaty Accounts to ensure compliance and accuracy.
- Reviewed wording for clarity and legal adherence.
- Reviewed and approved all financial transactions, maintaining high standards of financial governance.
- Posted journal and ledger entries, prepared financial statements and reports and closed books.
- Streamlined accounting operations by implementing automated systems, minimising manual processing time.
- Coordinated with external auditors during annual audits to provide necessary documentation and explanations.
- Coordinated cross-departmental efforts to achieve financial targets and promote fiscal responsibility.
- Complied with guidelines and developed policies to maintain compliance with other regulatory statutes.
- Provided guidance, training and leadership to employees to shape goals and meet targeted objectives.
- Oversaw staff member, enhancing knowledge and enabling attainment of monetary authority.
- Complied with SOX guidelines and developed policies to maintain compliance with other regulatory statutes.
Education
Seven Kings High School
EssexSkills
- Risk assessment
- Regulatory compliance
- Claims management
- Portfolio management
- Compliance with SOX controls
Interests
Timeline
VP International Reinsurance Claims Manager
Sompo International
05.2011 - Current
Senior Claims Consultant
Pro Insurance Solutions
07.2005 - 05.2011
Reinsurance Claims Controller
Tokio Marine/Tokio Re
10.1988 - 07.2005
Seven Kings High School