Alison Jagger
Norfolk,Wymondham
Summary
I am passionate about working with people who need someone to listen. Being in recovery I consider myself one of the lucky ones and if I can pass on the message of hope to others then I know I'm doing what I'm meant to do.
I am currently in the process of re-locating back to the north west after living and working in Norfolk.
Overview
40
40
years of professional experience
3985
3985
years of post-secondary education
Work history
Operations Director
Green Light Trust
Norfolk, Norfolk
08.2023 - Current
- Recruited and line managed a team of administrators, Participant Engagement Co-ordinators and Delivery Team staff with focus on developing our woodland sites for the future.
- Cultivated lasting relationships with partners, funders, supporters and the media with a view to project recruitment and development.
- Developed the services and reach of the Green Light Trust throughout Norfolk and Suffolk providing access to nature for more people throughout the region.
- Part of the strategic development management team focusing on developing partnerships to enhance our pathways. Researching funding bids and networking with a view to expanding new key partners and potential woodland sites.
- Lead the launch of woodland courses for CYP at RSPB Strumpshaw Fen for young people currently either excluded from school.
Particiapant Engagement Co-ordinator
Green Light Trust
Norwich, Norfolk
06.2022 - 08.2023
- Delivered presentations to potential funders, referrers and stakeholders about the work of the Green Light Trust.
- Assisted delivery of woodland courses at three sites across Norfolk and provided 1-1 coaching support for each participant attending a course.
- Promoted the work of the Green Light Trust via LinkedIn, Facebook, creating videos and other relevant marketing material on Canva.
- Coached and guided participants throughout their journey with GLT, ensuring they had the wraparound support identified. Where necessary engaged appropriate providers to provide additional support.
- Complete risk assessments and manage sensitive data in accordance with GDPR
- Monitor participant progress and maintain comprehensive up to date records
- Contribute to GLT’s evaluation framework by collecting qualitative and quantitative data.
Senior Support Worker
The Wallich - Emergency Homeless Shelter
Queensferry
07.2021 - 05.2022
- Ensured that Service Users’ needs were met through the consistent application of the Wallich’s model of support and managed a caseload of clients.
- Co-oordinated and carried out needs and risk assessments, developed risk management plans and coordinated and provided project inductions to all new Service Users.
- Completed referrals to and liaised with relevant agencies such as the Mental Health Team, Housing Associations, Police, Ambulance Probation, Social Services and Substance Misuse Agencies.
- Ensured Housing Benefit applications were completed and submitted and liaised with Housing Officers on a regular basis. Assisted clients with budgeting and financial planning for when the time came to move onto new accommodation.
- Supported clients to explore interests, hobbies and diversionary activities, individually and in groups.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Empowered service users to remain as independent as possible and retain sense of identity.
Administrator
Birchwood
Birkenhead
02.2020 - 05.2021
- I managed admissions at Birchwood, a 20 bed drug and alcohol detox Unit by collating medical reports, referrals, organising blood tests, transport and room allocation requirements
- Maintained all the databases concerning client records and compiled the relevant information for invoicing purposes.
- Monitored occupancy rates and created reports as required producing the relevant spreadsheets eg for reporting to the Board and CQC.
- Ensured all internal and external customer interactions were dealt with in a professional manner and built great relationships with the many referrers I dealt with at Change, Grow, Live, Turning Point and WDP all over the UK.
- I also worked as a bank support worker/detox practitioner and delivered many recovery sessions, dispensed medications and took medical observations.
WELLNESS COACH
HERBALIFE
Wirral
08.2009 - 01.2020
- Set up my Herbalife health and wellness business after becoming very ill with an underactive thyroid and gaining a great deal of weight
- Managed my own team of up to 600 people at a time and learned a great deal about nutrition, how to motivate and inspire other team members and how to help my private clients on a one to one basis to get into the right mindset to achieve success.
- I built a very successful business and was lucky to be flown all over Europe by Herbalife to train others in Sweden and Finland (twice) Switzerland, Ireland, Austria, Denmark, Venice, Germany and France.
ASSISTANT TO GENERAL MANAGER
Clwyd Theatre Cymru
Mold
10.2004 - 08.2009
- This role involved negotiating with agents, booking and contracting artists, directors, wardrobe, technical and theatre staff in strict accordance with local government guidelines, together with being the central point of contact for almost everyone in the theatre
- It was a very busy and varied role and required very high levels of organisation.
- I worked directly with theatre directors and all theatre staff managing holiday allowance, time off in lieu, disciplinary procedures and mediation, calculating and organising payment of overtime (in accordance with Bectu and/or Equity) organising theatre press nights and managed the logistics of the complete cinema refurbishment
- I also managed the recruitment of staff from advertising in The Stage, organising interviews, interviewing staff, issuing contracts and staff induction.
TELEVISION PRODUCTION MANAGER
BBC Television / Channel Four / Soul II Soul
06.1990 - 06.2004
- Persued a freelance career as a Production Manager and worked for a number of different production companies - often returning to the BBC on a freelance basis.
- PRODUCTIONS INCLUDED: "Soul II Soul" World Tour - this involved organising a World Tour for the band starting with" rehearsals in Los Angeles, then on tour in Japan, Australia and then tour buses right across the USA
- Developed filming, editing and transmission schedules and was solely responsible for managing overall series budgets in excess of £1m.
- Worked on series such as "Naked Sport" - a documentary series for Channel Four on the American Sports industry featuring Michael Jordan and many other high profile American athletes at the top of their game
- "Soul by the Sea" - a documentary for Motown and the BBC filmed in Jamaica featuring artists such as Stevie Wonder, Boys II Men, Ziggy Marley and The Temptations. "BBC Documentaries" I then returned on a longer term contract to work on mainstream primetime BBC-1 series such as: "Airport" "Children's Hospital" "Inside Story" "Even Further Abroad with Jonathan Meades" "Modern Times" "Intensive Care" "Soldiers"
PRODUCTION ASSISTANT
BBC Television
London
10.1987 - 05.1990
- My duties included managing budgets, booking film crews, location permits, booking and liaising with artists, continuity whilst on location, live outside broadcasts many of which were abroad.
- This was a highly pressured role involving contracting and managing large film units - negotiating contracts and generally being the directors go to person regarding all aspects of large scale productions.
- Productions included: "Points of View" "Songs of Praise" - Spain and India "The Late Show" - USA "The Chronicles of Narnia" "Ain't No Black in the Union Jack" - USA "Video Diaries" "Dance Energy House Party" "Standing Room Only" - Africa
Production Secretary
BBC Television
09.1984 - 09.1987
- Started my career at BBC Television as a Production Secretary where my duties included booking transport, artists, producing and collating scripts and working closely with the Production Assistant and Director
- I worked in the Light Entertainment Department.
- Productions included: "Filthy Rich and Catflap" "French and Saunders" "The Lenny Henry Show" "Wogan" "Fry and Laurie"
Education
A-Level or equivalent - London Chamber of Commerce's Private Secretary's Certificate with Business Studies
Wirral Metropolitan College
Royal Society of Arts in Communications Studies, Levels 1 and 2 - Distinction - undefined
Wirral Metropolitan College
Royal Society of Arts in Shorthand, Levels 1, 2, and 3 - 100wpm - undefined
Wirral Metropolitan College
Royal Society of Arts in Business Studies, Levels 1 and 2 - undefined
Wirral Metropolitan College
Royal Society of Arts in Typewriting, Levels 1, 2, and 3 - 60wpm - undefined
Wirral Metropolitan College
A-Level - Communications Studies
WIRRAL METROPOLITAN COLLEGE
GCSE or equivalent - Mathematics
Prenton High School
GCSE or equivalent - English Language
Prenton High School
GCSE or equivalent - English Literature
Prenton High School
GCSE or equivalent - Human Biology
Wirral
GCSE or equivalent - General Studies
Prenton High School
A-Level or equivalent - Master Life Coach
INTERNATIONAL COACHING ACADEMY
Skills
- Experienced public speaker with emphasis on delivering to drug and alcohol agencies and their clients
- Safeguarding Lead
- Administrator (Office/Excel/Powerpoint/Teams/Sharepoint)
- Operations management and strategic planning
- Mental Health First Aider
Additional Information
Since July 2021, I have been managing a caseload of clients at The Wallich in Flintshire. I have experience in managing HR files, following HR procedures, and maintaining confidentiality. I have excellent communication skills and have worked with various high-profile individuals throughout my career. I am highly organized, a multi-tasker, and capable of managing any workload. I am proficient in Microsoft Office and have experience in marketing and social media. I am confident in negotiating and have extensive experience in managing budgets and cost-effective production. I have traveled extensively for work and have delivered presentations and trainings to large audiences. I am dedicated to providing the best service possible and always strive for success.
Custom
DDN Magazine, 11/2020, Wrote an article on the success of the sobriety buddy scheme at Birchwood
Timeline
Operations Director
Green Light Trust
08.2023 - Current
Particiapant Engagement Co-ordinator
Green Light Trust
06.2022 - 08.2023
Senior Support Worker
The Wallich - Emergency Homeless Shelter
07.2021 - 05.2022
Administrator
Birchwood
02.2020 - 05.2021
WELLNESS COACH
HERBALIFE
08.2009 - 01.2020
ASSISTANT TO GENERAL MANAGER
Clwyd Theatre Cymru
10.2004 - 08.2009
TELEVISION PRODUCTION MANAGER
BBC Television / Channel Four / Soul II Soul
06.1990 - 06.2004
PRODUCTION ASSISTANT
BBC Television
10.1987 - 05.1990
Production Secretary
BBC Television
09.1984 - 09.1987
Royal Society of Arts in Communications Studies, Levels 1 and 2 - Distinction - undefined
Wirral Metropolitan College
Royal Society of Arts in Shorthand, Levels 1, 2, and 3 - 100wpm - undefined
Wirral Metropolitan College
Royal Society of Arts in Business Studies, Levels 1 and 2 - undefined
Wirral Metropolitan College
Royal Society of Arts in Typewriting, Levels 1, 2, and 3 - 60wpm - undefined
Wirral Metropolitan College
A-Level - Communications Studies
WIRRAL METROPOLITAN COLLEGE
GCSE or equivalent - Mathematics
Prenton High School
GCSE or equivalent - English Language
Prenton High School
GCSE or equivalent - English Literature
Prenton High School
GCSE or equivalent - Human Biology
Wirral
GCSE or equivalent - General Studies
Prenton High School
A-Level or equivalent - London Chamber of Commerce's Private Secretary's Certificate with Business Studies
Wirral Metropolitan College
A-Level or equivalent - Master Life Coach
INTERNATIONAL COACHING ACADEMY
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