Alison Henderson

Claims assessor

NHS Business Services Authority

Newcastle upon Tyne, Newcastle upon Tyne

01.2001 - Current

Improved claims processing efficiency by streamlining workflow procedures.
Liaised with policyholders for claim resolution and customer satisfaction.
Analysed complex data to identify fraudulent claims.
Conducted in-depth investigations into disputed claims.
Resolved issues promptly by liaising with relevant departments.
Maintained high standards of accuracy whilst managing large volumes of information.
Handled sensitive personal data with discretion to ensure privacy regulation compliance.
Demonstrated thorough understanding of policy terms and conditions for accurate assessments.
Assisted colleagues during peak periods, fostering team cohesion and productivity boost.
Completed training sessions regularly to keep abreast of Government changes and regulations.
Worked under strict deadlines without compromising quality of work or client service.
Kept meticulous records of all correspondence related to each claim, promoting transparency.
Utilised specialised software applications effectively for efficient case management.
Handled all claims and communications within established service level agreements.
Escalated critical claims or complex situations to supervisor for review.
Kept clients well-informed of claim updates and case progress.
Recorded detailed, accurate claim particulars for reliable case notes.
Responded to telephone enquiries from clients, vendors and members of public.
Handled initial claims enquiries with attention to first-class, personal service.
Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
Followed up on all client requests and verified resolution.
Maintained detailed administration and office procedures to improve accuracy and efficiency.
Maintained strict confidentiality when dealing with sensitive client information, ensuring staff members followed suit.
Obtained clear photographic evidence to support customer claims.