Alison Gosling
Horncastle,Lincolnshire
Summary
Extensive experience in Microsoft Office, SPSS, and data entry, demonstrating over 10 years of proficiency. Skilled in customer service and front desk operations, with a strong ability to create a welcoming environment for residents. Outgoing and friendly receptionist delivering excellent customer service and administration. Taking pride in creating a warm and homely environment for our residents at Thimbleby Court.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work history
Receptionist
Glenholme Healthcare
Horncastle, Lincolnshire
04.2024 - Current
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Completed data entry tasks whilst adhering to deadlines.
- Maintained and organised the reception area for a friendly and welcoming environment.
- Upheld confidentiality with sensitive information handling procedures.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the home.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Greeted visitors in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the Thimbleby Court.
- Delivered front of house duties with warm and professional manner.
- Organised detailed tours of Thimbleby Court for prospective residents and families, highlighting features and amenities to provide a thorough introduction.
Care Assistant
Glenholme Healthcare Ltd
Horncastle
02.2023 - 03.2024
- Working two nights per week as a care assistant carrying out all tasks as set by the senior including all aspects of personal care, serving supper to residents, engaging with residents to meet their needs, cleaning, laundry and any other tasks required.
Volunteer Receptionist
The Butterfly Hospice Trust
Boston
10.2017 - 12.2018
- I looked after the reception area, taking calls, welcoming visitors and carrying out ad hoc admin tasks as set by staff.
Receptionist/Administrator
Tong Engineering
Spilsby
03.2015 - 02.2017
- Answered all incoming calls and directed to appropriate person.
- Welcomed visitors, making sure they were signed in and out.
- Dealt with incoming and outgoing mail.
- Dealt with daily banking.
- Filing, photocopying and other general office duties.
E2 Admin Assistant
Ministry of Defence
Cranwell
01.2003 - 01.2010
- Entering data from selection entry forms. This would involve entering a large, constant supply of data and creating reports.
- Proof reading psychologists reports.
- Dealing with queries over the telephone and face to face.
- 2 years working within the registry where all the buildings files were kept.
- Weekly testing and recording of the fire alarm.
Education
Childcare and Education
North Lincolnshire College
Louth 09.1995 - 07.1997
GCSEs -
St Josephs School
Lincoln 09.1990 - 07.1995
Skills
- Microsoft Office (10 years)
- SPSS (7 years)
- Data Entry (7 years)
- Receptionist
- Filing
- Front Desk
- Customer Service
- Passion for creating a homely environment for our residents
Additional information
I have a certificate in the Principles of Dementia along with being a Dementia Friend.
I have completed my care certificate, Prevent training and Oliver McGowan training.
I am currently the Welfare Officer for our local gymnastics club and hold a UK coaching Safeguarding and Protecting Children certificate and also completed a Time to Listen course.
Timeline
Receptionist
Glenholme Healthcare
04.2024 - Current
Care Assistant
Glenholme Healthcare Ltd
02.2023 - 03.2024
Volunteer Receptionist
The Butterfly Hospice Trust
10.2017 - 12.2018
Receptionist/Administrator
Tong Engineering
03.2015 - 02.2017
E2 Admin Assistant
Ministry of Defence
01.2003 - 01.2010
Childcare and Education
North Lincolnshire College
09.1995 - 07.1997
GCSEs -
St Josephs School
09.1990 - 07.1995