Alison Duckmanton
Menston,Ilkley
Summary
Adaptable and driven individual with strong leadership and problem-solving skills, paired with effective communication and team-building abilities. Demonstrates proficiency in managing operations and ensuring customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Front Desk and Volunteer Supervisor
Citizens Advice
Leeds, West Yorkshire
06.2024 - Current
- Greeted clients warmly upon arrival, creating a positive first impression of the organisation.
- Signposted clients to the correct organisation to suit their needs.
- Implemented company policies effectively, maintained high standards of service delivery.
- Recruited and interviewed volunteers,
- Conducted performance appraisals with volunteers for service development discussions.
- Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Handled various administrative duties like filing paperwork or updating databases diligently.
Primary School Teacher
Cobden Primary School
Leeds
01.2018 - 10.2023
- Differentiated lesson delivery and class assessments to match needs and abilities
- Established strong, supportive relationships with families
- Liaised with multiple agencies including school nurses, physiotherapists and psychologists to support child development
Cub Pack Leader / Assistant District Commissioner
Scout Association
01.2012 - 01.2021
- Collaborated with the leaders of 14 Cub packs to co-ordinate district events
- Resolved problems
- Undertook training for personal development and delivered training to others
Exam Invigilator
Guiseley School
Leeds
01.2017 - 01.2018
Various teaching roles
09.1995 - 07.2011
Education
Bachelor of Arts - QTS
North Riding College (University of Leeds)
04.2001 -
Skills
- Communication skills
- Problem-solving
- Safety awareness
- Trained in GDPR
- Safeguarding
- Confidentiality
- Able to work under pressure
- Able to work to strict deadlines
- Customer services excellence
- Team motivation
- Crisis handling
- Attention to Detail
- Resourcefulness
Certification
First Aid at Work, British Red Cross, 11 Oct 2024 -10 Oct 2027
Mental Health First Aider, MHFA England, 9 Sep 2024 - 9 Sep 2027
Fire Marshal, St John Ambulance, 12 Nov 2024 - 11 Nov 2027
Understanding Neurodiversity, Shelter for Professionals, 20 March 2025
Timeline
Front Desk and Volunteer Supervisor
Citizens Advice
06.2024 - Current
Primary School Teacher
Cobden Primary School
01.2018 - 10.2023
Exam Invigilator
Guiseley School
01.2017 - 01.2018
Cub Pack Leader / Assistant District Commissioner
Scout Association
01.2012 - 01.2021
Bachelor of Arts - QTS
North Riding College (University of Leeds)
04.2001 -
Various teaching roles
09.1995 - 07.2011
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