Alison Diver
Southend on sea
Summary
Dedicated professional with strong administration skills and a proven track record in customer relations. Adept at delivering excellent presentations and proficient in the Microsoft Office Suite. Seeking to leverage expertise to contribute effectively to organisational success.
Overview
33
33
years of professional experience
Work History
Customer Service Advisor
Fusion Lifestyle
Southend-on-Sea
04.2023 - Current
- Offering a consistent and outstanding level of customer service to members and customers in person and by telephone and email
- Achieve KPIs and sales targets set by Head Office and promoting all facilities at the Centre with in depth product and Centre knowledge
- Manage complaints in a sensitive and timely manner and resolving disputes in a calm and professional way
- Responding to emails promptly and answering a high volume of calls
- Working across all divisions and building relations with colleagues and internal partners and contractors
Receptionist and Administrator
Southend City Council, HAYS Recruitment (Contract)
12.2022 - 04.2023
- Carrying out daily Risk Assessments of the Family Centre
- Meeting and greeting all visitors and responsible for register
- Ensuring all administration duties completed in timely manner
- Managed phone calls and working with other Centres via Teams
Personal Assistant
Self Emlployed
09.2016 - 12.2022
- Providing one to one support to vulnerable adults
- Taking clients to local activities and support groups
- Ensuring care plans adhered to and adjusting work commitments accordingly to their well-being and needs
- Administered medication, ensuring correct dosage and timing.
- Assisted with mobility to ensure safety and prevent accidents.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Established and maintained positive exercise and social routines based on client needs.
Human Resources Assistant Manager
VIP Security Services Limited
07.2013 - 09.2016
- Responsible for the recruitment and selection process
- Employment Relations including disciplinary meetings, grievance hearings
- Co-ordinating regular training activities and booking training venues
- Ensuring vetting procedures carried in accordance with British Standards
- Working closely with payroll for new joiners, leavers, and salary changes
Front of House Captain
LA Fitness
06.2009 - 07.2013
- Meeting and greeting members and providing full receptionist duties
- Answering switchboard in a professional and polite manner
- Team player across all divisions including Swim School and Sales
Personnel Officer
Itochu, Europe) Plc
08.2000 - 10.2005
- Providing a full HR support to a number of European subsidiary companies
- Advising on TUPE, redundancies, re-organisation matters and closure of business units
- Co-ordinating in-house and external training
- Representing ITOCHU at the Home Office for work permits and right to remain applications
- Administration duties effectively and managing HR database
- Implementing the company´s first E-learning system
International Assignment Co-ordinator
Arthur Anderson
10.1996 - 07.2000
- Co-ordination of work permit applications for EMEA and US employees
- Assistance with compensation balance sheets and individual allowance documentation
- Helping individuals with practical elements of their assignment such as finding accommodation, sourcing schools and colleges and organising removal companies and travel plans
Receptionist
Hotel New Port Bay, Disneyland
01.1992 - 09.1996
- Checking in guests from all over the world
- Using telephone system PABX and directing calls
- Dealing with customer issues, special requests and complaints
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Education
Postgraduate Certificate - Human Resources Management
London Metropolitan University
London2003
Certificate in Personnel Practice -
South Essex College
Southend On Sea06.1999
5 O'levels Including English And Maths -
St Hilda's School
Southend On Sea06.1987
Skills
- Customer Relations
- Excellent Presentation
- Microsoft Office Suite
- Strong Administration
Timeline
Customer Service Advisor
Fusion Lifestyle
04.2023 - Current
Receptionist and Administrator
Southend City Council, HAYS Recruitment (Contract)
12.2022 - 04.2023
Personal Assistant
Self Emlployed
09.2016 - 12.2022
Human Resources Assistant Manager
VIP Security Services Limited
07.2013 - 09.2016
Front of House Captain
LA Fitness
06.2009 - 07.2013
Personnel Officer
Itochu, Europe) Plc
08.2000 - 10.2005
International Assignment Co-ordinator
Arthur Anderson
10.1996 - 07.2000
Receptionist
Hotel New Port Bay, Disneyland
01.1992 - 09.1996
Postgraduate Certificate - Human Resources Management
London Metropolitan University
Certificate in Personnel Practice -
South Essex College
5 O'levels Including English And Maths -
St Hilda's School
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