Alison DeRosa
Alex Crane
New York
6
years of professional experience
Results-oriented partnerships and client growth professional with expertise in managing high-value accounts and driving revenue. Skilled in account management, business development, and cross-functional project execution. Identifies growth opportunities and effectively manages competing priorities to achieve measurable business outcomes.
Work History
HEAD OF COMMUNITY & WHOLESALE
2 Years- Managed book of business of 70 wholesale clients as primary relationship owner for East Coast accounts, overseeing account needs and identifying growth opportunities.
- Managed a book of business of 70 wholesale clients, serving as the primary relationship owner for East Coast accounts and overseeing ongoing account needs, opportunities, and growth.
- Identified new business opportunities by researching prospective accounts, understanding their customer base, and developing personalized outreach strategies.
- Built trusted, long-term relationships with clients through proactive communication, thoughtful follow-up, and a deep understanding of individual business needs.
- Represented the brand at major clothing shows and industry events, developing new partnerships and strengthening relationships with existing accounts.
- Represented brand at major clothing shows and industry events, forging new partnerships and enhancing relationships with existing accounts.
- Balanced multiple concurrent accounts and priorities while ensuring high responsiveness and service standards.
CUSTOMER SUCCESS MANAGER
1 Year- Managed 160 client accounts as primary contact for relationships, product inquiries, and account needs, enhancing client satisfaction and retention.
- Built trusted client relationships that supported retention, account growth, and long-term engagement.
- Managed a high-volume product portfolio through frequent feature changes and competing priorities, adapting quickly while maintaining top-tier customer satisfaction.
- Scaled onboarding operations by 80% during peak periods, ensuring seamless client experience with zero downtime.
- Partnered across teams to resolve client issues, communicate feedback, and ensure timely execution of account needs.
- Collaborated with teams to resolve client issues, relay feedback, and execute account needs in a timely manner.
WAITRESS
1 Year- Provided personalized service in busy upscale environment, managing reservations, guest requests, and private events to enhance guest satisfaction.
- Established rapport with diverse guests, crafting welcoming and memorable experiences that encouraged repeat visits.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multi-table service efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery.
CASTING ASSOCIATE
2 Years- Researched and recruited potential talent across the country using Instagram, YouTube, Facebook, TikTok, and other online channels, and conducted in-person outreach.
- Evaluated candidates for fit, initiated outreach, built rapport, conducted interviews, and guided candidates in committing to participate in projects.
- Honed instinct for identifying compelling talent and expanded candidate pools through targeted referrals and personal introductions.
Education
Bachelor of Science - Business Marketing
- International Business & Marketing
Study Abroad
Skills
Account management
Client relations
Customer retention
Client needs assessment
Community outreach
Project management
Strategic planning
Business growth
Timeline
HEAD OF COMMUNITY & WHOLESALE
Alex Crane
01.2024 - 01.2026Read More
CUSTOMER SUCCESS MANAGER
DearDoc
01.2023 - 01.2024Read More
WAITRESS
Ciccio Bar & Alimentari
01.2022 - 01.2023Read More
CASTING ASSOCIATE
Entertainment Partners
01.2020 - 01.2022Read More
Corvinus University of Budapest
from International Business & Marketing
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DePaul University
Bachelor of Science from Business Marketing
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