Alison Demetrius
Upper Norwood,London
Summary
Results-driven regional manager with experience leading teams and driving growth in fast-paced environments. Strong leadership skills, strategic talent and deep understanding of local markets. History of developing business strategies that increased revenues and improved customer satisfaction.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Regional Manager
Operose Health
London
07.2016 - Current
- Leading the Regional portfolio of services, ensuring that the overall strategy in the region is delivered.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Championing and instilling the Operose Health culture across my teams
- Managing, developing and coaching managers/administrative teams to be the best they can be to support objectives
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Established strong rapport with a range of stakeholders to enhance business credibility.
- Managed personnel issues and implemented corrective actions.
- Partnered with management team to optimise operations and reduce costs.
- Maintained organisational CQC compliance with applicable legislation and regulations.
- Writing Bids/Tenders
- Actioned feedback from service users, resulting in improved satisfaction levels.
Operations manager
Croydon University Hospital
London
06.2014 - 07.2016
- Operational Leadership for Surgical Directorate
- Monitoring and leading team to achieve 18 weeks referral to treatment target.
- Financial budgetary management within surgical specialties
- Leadership and Mentoring staff
- Compose Business cases for additional clinical staff, equipment to support team/speciality
- Manage inpatient and out patient performance
- Actioned feedback from service users, resulting in improved satisfaction levels.
Service manager
Evelina Children's Hospital
London
11.2010 - 06.2014
- Business and Operational Management of four paediatric services, Ears, Nose and Throat
(ENT), Paediatric Surgery, Plastic Surgery, Trauma and Orthopaedics - Ensure robust and effective processes/pathways in place to monitor and track performance
against the performance contract. - Manage the implementation of effective systems, control processes and risk management arrangements.
- Investigate and respond to complaints in line with Trust policy
- Finance and budget management
- Compose Business Cases
- Represent Directorate and Trust wide meetings.
- Provide leadership and management support for administration staff, including medical
secretaries, set objectives and review performance. - Actioned feedback from service users, resulting in improved satisfaction levels.
Cleft Lip and Palate Coordinator
Guy's and St Thomas' NHS Foundation Trust
London
10.2003 - 11.2010
- Ensure the efficient running of the administrative services with responsibility for overseeing the day to day smooth running of the Out-patient service.
- Waiting list management ensuring patients are treated within the National timescale.
- Ensure all information for corporate, regional and national requirements are maintained.
- Database maintenance and management.
- Represent the cleft service at other Regional Cleft Centres e.g. Great Ormond Street, Birmingham Children' Hospital
- Communicate effectively with other stakeholders within the network.
Deputy manager
British Nursing Association
London
01.1997 - 10.2003
- Ensure requirements for temporary nursing staff and HCA for Trust and personal clients were filled with the relevant qualified nursing staff/health care assistant.
- Process staff timesheets for payment
- Liaise with other external NHS and community organisations
Education
Masters in Public Administration - Health
London South Bank University
London 04.2011 - 04.2012
Certificate in Management Studies - Business management
Lewisham College and Southwark College
London 03.1992 - 03.1993
Diploma in Secretarial Studies -
Brixton College
London 04.1985 - 04.1986
Skills
- Operations oversight
- Financial management
- Business development and planning
- Key Performance Indicator monitoring
- Business administration
- Employee management
- Time management
- Leadership
- Problem-solving
Timeline
Regional Manager
Operose Health
07.2016 - Current
Operations manager
Croydon University Hospital
06.2014 - 07.2016
Masters in Public Administration - Health
London South Bank University
04.2011 - 04.2012
Service manager
Evelina Children's Hospital
11.2010 - 06.2014
Cleft Lip and Palate Coordinator
Guy's and St Thomas' NHS Foundation Trust
10.2003 - 11.2010
Deputy manager
British Nursing Association
01.1997 - 10.2003
Certificate in Management Studies - Business management
Lewisham College and Southwark College
03.1992 - 03.1993
Diploma in Secretarial Studies -
Brixton College
04.1985 - 04.1986
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