Alison Cox
42 West Street,Cambridgeshire
Summary
Friendly and approachable individual committed to improving and streamlining financial processes within organisations, offering a solid foundation in finance principles and administrative tasks. Excellent communicator, developing rapport across all levels of business to maintain clear, concise information with the accounting team. Ready to use and develop organisational, numerical, and analytical skills in any finance role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bureau manager
Travelex
Cambridge
04.2023 - Current
- Completed duties to deliver on targets with accuracy and efficiency
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Delegated tasks efficiently to maximise productivity.
- Cultivated strong relationships with clients to secure repeat business.
- Led performance reviews, identified areas for improvement.
Data analysis volunteer (digital position)
Digivol
08.2018 - Current
- Proofread complete work for grammar, accuracy and spelling for error-free content.
- Edited, improved and updated existing documents in line with set standards.
- Translated complex findings into understandable documents
- Classified and catalogued historic digital collections.
Concierge supervisor
University of Reading
Reading, Berkshire
10.2021 - 04.2023
- Promoted a positive attitude under pressure, fostering team resilience.
- Followed up on resolved complaints to verify satisfaction and maintain relationship with customers.
- Interpreted complex information clearly to customers, instilling confidence in our services.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Delivered excellent customer service by understanding and meeting their requirements.
- Registered customer information on database to maintain accurate records
Bra fit Specialist
Marks and Spencer
Guildford , Surrey
06.2019 - 03.2022
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Recommended merchandise based on exact customer needs, improving sales conversion rates
- Delegated responsibilities efficiently amongst team members
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
Help desk Volunteer
RHS Wisley
Woking
08.2018 - 07.2019
- Identified plant diseases and pests to initiate appropriate treatment measures.
- Provided guidance on suitable plant positioning considering sunlight exposure and soil type.
- Enhanced customer satisfaction with knowledgeable plant care advice.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Wellness Centre Owner
Level 10
Cape Town , South Africa
03.2010 - 06.2017
- Conducted wellness profiles and created tailored programmes and advocated clients to be assigned to paid programmes.
- Directed day-to-day work of 25 employees and motivated teams to exceed objectives.
- Managed daily operations, ensuring smooth running of the business.
- Delivered high standards of service by training all staff members thoroughly.
- Coordinated special events, enhancing brand awareness in the local community.
Mortgage consultant
Natwest
Guildford , Surrey
05.2007 - 09.2009
- Documented client applications for personal, business and mortgage loans.
- Built strong relationships with clients through excellent communication skills.
- Delivered outstanding service by understanding and meeting client needs.
- Managed client portfolio by implementing effective debt management plans.
- Conducted detailed assessments of client's financial circumstances, devising tailored repayment strategies.
Area manager
Liz Clairborne
, Surrey
09.2005 - 05.2007
Graduate store manager
House of Fraser
Guildford
06.2002 - 08.2005
Assistant manager
Jaegar
Guildford , Surrey
11.2001 - 06.2002
Visual merchandiser manager
Gap
Guildford
08.2000 - 11.2001
Education
Master of Science - Entomology
University of Reading
Reading09.2023
Bachelor of Science - Ecology and Wildlife Conservation
University of Reading
Reading07.2022
Diploma of Higher Education - Combined Sciences
Guildford college
Guildford 07.2019
Skills
- Data analysis
- Scientific report-writing
- Crisis handling
- Customer service orientation
- Product knowledge and integration
- Active listening
- Data interpretation
- Time efficiency
- Positive attitude
- Training and Development
- Leadership skills
- Time-management
- Data collection
- Statistical analysis
- Collaborative working
- Clear communication
- Statistical analysis software use
- Customer relations
- Financial reporting
Certification
British sign language Level 1
Timeline
Bureau manager
Travelex
04.2023 - Current
Concierge supervisor
University of Reading
10.2021 - 04.2023
Bra fit Specialist
Marks and Spencer
06.2019 - 03.2022
Data analysis volunteer (digital position)
Digivol
08.2018 - Current
Help desk Volunteer
RHS Wisley
08.2018 - 07.2019
Wellness Centre Owner
Level 10
03.2010 - 06.2017
Mortgage consultant
Natwest
05.2007 - 09.2009
Area manager
Liz Clairborne
09.2005 - 05.2007
Graduate store manager
House of Fraser
06.2002 - 08.2005
Assistant manager
Jaegar
11.2001 - 06.2002
Visual merchandiser manager
Gap
08.2000 - 11.2001
Master of Science - Entomology
University of Reading
Bachelor of Science - Ecology and Wildlife Conservation
University of Reading
Diploma of Higher Education - Combined Sciences
Guildford college
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