Alison Collins

• Duties have included:
• Assisting customers with their demands and queries
• Supporting and motivating the team
• Stepping in to a leadership role when TL unavailable
• 2 x Systems Thinking Studies and roll out (one in Petplan, 1 in LV)
• Ran Systems Thinking coaching sessions
• Run team huddles when required
• Social management, replying to emails/social platforms like Facebook
• Data collecting (Claim delays data. Inbound demands for social. ST data)
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Covered hours for absence
• Consistently arrive at work on time and ready to start immediately.
• Consistently work to a high standard
• Used Microsoft Word and other software tools to create simplified guides and clear communications for our team.

• Assisted junior reception staff with daily responsibilities.
• Performed general reception duties including front-of-house support.
• Handled multiple telephone lines efficiently.
• Organised diaries for veterinary surgeons and nurses.
• Responded to customer queries and managed complaint resolution.
• Processed stock orders and maintained stock levels.
• Dispensed medication and explained dosages to pet owners clearly.
• Managed prescription of parasite control and prescription-only medications.
• Maintained client records including medical results.
• Generated financial transaction reports.
• Processed customer invoices and settled payments.
• Coordinated work experience programmes.
• Delegated incoming emails to ensure prompt prioritisation.
• Scheduled emergency appointments through triage of requests.
• Oversee fire safety procedures and protocols.
• Maintain and replenish first aid kits to ensure availability.

• Assisted with front of house operations and general reception duties.
• Managed diary schedules for multiple hair stylists and colourists.
• Ordered supplies and maintained stock control.
• Responded to emails promptly.
• Ran weekly financial reports and input data into spreadsheets.
• Set weekly incentives and targets for staff.
• Oversaw junior staff members.
• Provided assistance to managing director as needed.
• Organised three successful charity events, gaining valuable experience.

• Oversaw plant health by implementing preventative care and addressing issues promptly.
• Spearheaded creation of visually appealing displays to attract customers.
• Facilitated smooth banking operations by accurately tracking and reporting financial data.
• Contributed to seasonally themed garden displays.
• Performed general upkeep tasks such as sweeping paths or refilling bird feeders keeping the premises tidy.
• Received deliveries and checked accuracy against orders placed, minimising discrepancies in stock levels.
• Supported team members during busy periods demonstrating strong teamwork skills and remained flexible when required in another department e.g the farm shop.
• Carried out daily plant health checks, ensuring premium quality products for customers.

Typical bar staff duties

Typical delicatessen duties