Alison Buck
Royal Wootton Bassett,Wiltshire
Summary
Diligent and adaptable individual with proven track record of successful project management and producing quality outcomes through product knowledge and experience. Not afraid to challenge to seek the best outcomes. Good team player with great people skills. Is supportive to others in both a professional and personal capacity. Works well with customers to determine requirements and provide excellent service. Focus driven individual with strong administration, organization, and prioritization skills. Friendly and reliable with a personable, proactive approach in providing comprehensive administration support. Seeking opportunities to upskill.
Overview
24
24
years of professional experience
Work History
Administration Officer
Post Office Ltd
Swindon, Wiltshire
06.2001 - 10.2024
- Offered high levels of administration support to managers, ensuring the smooth running of company operations
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquiries
- Handled daily office duties, including database auditing and data entry, maintaining smooth operations
- Kept accurate and detailed records of office inventories, placing orders of low supplies
- Produced and maintained electronic and manual information systems, ensuring readily available and accurate data
- Produced statistical analysis and reporting data to excel
- Controlled stock and supplies
- Maintained customer satisfaction by delivering new office packs on time and liaising with recipients as required
- Handled customer questions about packages and services, reaching out in advance to notify customers of expected delays
- Liaised frequently with staff in the company across the country
- Provided assistance to staff in the absence of the Human Resources team
- Provided safety advice and assistance including administration, and attending quarterly company meetings, liaising frequently with the Head of Safety for the Company
Customer Service Advisor
Vodafone UK
Swindon, Wiltshire
08.2000 - 06.2001
- Advising customers with queries regarding their mobile phones and services
Education
GCSE - passes in 10 GCSE equivalent qualifications inclusive of English and Maths
Royal Wootton Bassett Comprehensive School
Hair dressing and Beauty Therapy - 3 year course
North Star College
Skills
- Professional mindset
- Confident communicator
- Customer focus
- Self-motivation
- Administration support
- Multitasking
- Strong attention to detail
- Microsoft Office and Outlook
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Qualifications and Training
Nebosh – National General Certificate in Occupational Health and Safety
IOSH Certified
TQUK level 2 in Event Planning
NVQ level 2 in Business and Administration
NVQ level 2 in Customer Services
Mental Health Ambassador Training
Systems and Software
Windows - inclusive of Windows 10 also 8.1, 7, NT, XP, 98, and 95
Lotus Smart suite 97 and Millennium
Microsoft Office - inclusive of Office 97 also 2008 and 2000 (word, excel and access)
Microsoft Outlook
SAP
Competent user of warehouse management systems below
Galaxy, Mercia, WCS, Business Objects, Transtrak, and Druid
Timeline
Administration Officer
Post Office Ltd
06.2001 - 10.2024
Customer Service Advisor
Vodafone UK
08.2000 - 06.2001
Hair dressing and Beauty Therapy - 3 year course
North Star College
GCSE - passes in 10 GCSE equivalent qualifications inclusive of English and Maths
Royal Wootton Bassett Comprehensive School
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