Alison Alexander
Banbury,Oxfordshire
Summary
Experienced professional with a strong background in customer relationship management and client development. Demonstrates expertise in customer retention techniques, pricing strategy development, and market analysis. Proven track record of achieving customer service excellence and brand promotion knowledge. Committed to leveraging skills to drive client satisfaction and business growth.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Regional sales manager
United Tooling Solutions
Oxford, Oxfordshire
11.2022 - Current
- Led team training sessions to increase product knowledge and sales techniques.
- Negotiated contracts with prospective clients to secure profitable deals.
- Achieved consistent market growth with effective territory management.
- With detailed product presentations, convinced potential customers of benefits and value of products and services offered by the company.
- Conducted an average of 80 sales calls per month leading to £ 100000+ sales averages.
- Developed competitive pricing strategies for increased market share.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Optimised sales methods to best engage, acquire and retain customers.
Account manager
United Tooling Solutions
Oxford, Oxfordshire
01.2020 - 11.2022
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Managed business relationships to ensure loyalty and long-term commitment.
- Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Built rapport with new and existing customers to boost client retention.
Business development manager
Cromwell Tools
, Oxfordshire
01.2009 - 12.2019
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Grew annual revenue by 50% with targeted sales and marketing strategy.
Education
Higher National Diploma - Building Construction
Gloucester College
Gloucester 09.1982 - 06.1985
Skills
- Customer relationship management
- Customer retention techniques
- Client development
- Client Relationship Management
- Pricing strategy development
- Market analysis
- Customer service excellence
- Brand promotion knowledge
Affiliations
- I enjoy Eating out with friends.
- I enjoy traveling
- I'm an avid reader
Timeline
Regional sales manager
United Tooling Solutions
11.2022 - Current
Account manager
United Tooling Solutions
01.2020 - 11.2022
Business development manager
Cromwell Tools
01.2009 - 12.2019
Higher National Diploma - Building Construction
Gloucester College
09.1982 - 06.1985
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