Summary
Overview
Work history
Education
Skills
Websites
Strength
Certification
Accomplishments
Affiliations
References
Timeline
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Alishba Choudhry

Alishba Choudhry

London,UK

Summary

Dynamic and detail-driven professional with a strong focus on customer engagement and service excellence. Demonstrates exceptional problem-solving skills under pressure, coupled with the ability to multitask and manage time effectively. Proficient in event and excursion planning, showcasing a customer-focused mindset and cultural sensitivity. Adept at professional communication, IT and digital proficiency, with a proven track record in service coordination within the tourism and travel sector. Committed to continuous learning and adaptability, fostering collaborative working environments while maintaining resilience and professionalism.

Friendly and professional individual with strong communication and organisational skills. Proficient in managing phone systems and handling customer enquiries, ensuring smooth daily operations. Committed to creating welcoming environment and enhancing visitor experiences.

Goal-orientated Waitress driven to maximise revenue and productivity. Clear communicator with an adaptable and innovative approach.

Offering strong foundation in hospitality with keen focus on customer service and team collaboration. Knowledgeable about managing guest relations, handling administrative tasks, and maintaining high standards of cleanliness and organisation. Ready to use and develop communication, problem-solving, and multitasking skills in holiday representative role.

Overview

2
2
years of professional experience
1
1
Certification

Work history

Welfare Officer

Supreme
London, UK
10.2023 - 07.2025
  • Performed safety risk assessments to ensure compliance within hostel accommodations
  • Liaised professionally with Home Office representatives regarding client welfare cases
  • Scheduled and coordinated resident medical appointments with accuracy and sensitivity
  • Maintained detailed incident reports and food intake records using Microsoft Word and Excel
  • Supported vulnerable individuals with compassion, confidentiality, and efficiency
  • Collaborated with social services teams, strengthening overall support system.
  • Coordinated welfare programmes, resulting in better service delivery.
  • Achieved successful mediation with challenging cases by utilising conflict resolution skills.
  • Facilitated productive discussions during team meetings, promoting a collaborative work environment.
  • Executed tasks promptly, resulting in improved output rates.
  • Boosted productivity with efficient task delegation and supervision.
  • Assisted in training new hires for quick acclimatisation to work environment.
  • Maintained clean, organised workspace to facilitate efficiency.

Hotel Operations Intern

Good Hotel London
London
03.2023 - 03.2023
  • Greeted guests and managed check-ins and inquiries at the front desk
  • Maintained high standards of cleanliness and presentation in guest rooms
  • Responded quickly to maintenance issues to ensure a smooth guest experience
  • Managed bar orders and service efficiently during peak periods
  • Gained practical experience across departments, strengthening multitasking and teamwork

Education

BA (Hons) - Tourism Management

University of East London
London
10.2023 -

NVQ Level 2 - Travel & Tourism

Newham Sixth Form College
London
09.2019 - 07.2021

BTEC - Travel & Tourism

Newham sixth form collage
London
09.2021 - 06.2023

Skills

  • Customer Engagement & Service Excellence
  • Problem Solving Under Pressure
  • Multitasking & Time Management
  • Event & Excursion Planning
  • Professional Communication
  • IT & Digital Proficiency
  • Cultural Sensitivity
  • Empathy & Support
  • Initiative & Accountability
  • Detail-Driven
  • Adaptability & Learning Mindset
  • Customer-Focused Mindset
  • Tourism & Travel Knowledge
  • Service Coordination
  • Resilience & Professionalism
  • Collaborative Working
  • Organisational Awareness
  • Welfare policy understanding
  • Knowledge in homelessness issues
  • Family support understanding
  • Knowledge of cleaning products
  • Tour guide assistance
  • Check-In and Out procedures
  • Bell services expertise
  • Reservation scheduling
  • Food and beverage handling
  • Handling difficult guests
  • Resourceful thinking
  • Safety protocols familiarity
  • Room preparation techniques
  • Bookkeeping basics
  • Knowledge of hotel facilities
  • Hotel operations understanding
  • Fire safety training
  • Guest check-in and check-out
  • Guest complaint handling
  • Food Hygiene
  • COVID-19 safety procedures

Strength

  • Cultural Sensitivity: I appreciate the nuances of different cultures and enjoy learning about global destinations—skills that help me tailor experiences for diverse guests.
  • Empathy & Support: My welfare experience has deepened my emotional intelligence and ability to provide thoughtful, compassionate care to clients and guests.
  • Initiative & Accountability: I’m proactive and reliable, often taking the lead when needed and taking pride in seeing tasks through.
  • Detail-Driven: I naturally double-check information, maintain clean records, and ensure accuracy in everything from reports to room inspections.
  • Adaptability & Learning Mindset: I pick up new systems and processes quickly and stay flexible when plans change or priorities shift.

Certification

NCFE certificate in Level 2 travel and tourism

BTEC certificate in Travel and tourism

certificate in Health and safety

Accomplishments

    developed my customer service skills and leadership skills

    developed my social skills

    developed my communication skills

Affiliations

  • playing sports e.g. basket ball
  • Travel to new places to learn about there history and culture
  • learning new languages for example Korean ,Thai and Arbic
  • listen and write music
  • Taking part in Tourism trend

References

References available upon request.

Timeline

BA (Hons) - Tourism Management

University of East London
10.2023 -

Welfare Officer

Supreme
10.2023 - 07.2025

Hotel Operations Intern

Good Hotel London
03.2023 - 03.2023

BTEC - Travel & Tourism

Newham sixth form collage
09.2021 - 06.2023

NVQ Level 2 - Travel & Tourism

Newham Sixth Form College
09.2019 - 07.2021
Alishba Choudhry