Dynamic and detail-driven professional with a strong focus on customer engagement and service excellence. Demonstrates exceptional problem-solving skills under pressure, coupled with the ability to multitask and manage time effectively. Proficient in event and excursion planning, showcasing a customer-focused mindset and cultural sensitivity. Adept at professional communication, IT and digital proficiency, with a proven track record in service coordination within the tourism and travel sector. Committed to continuous learning and adaptability, fostering collaborative working environments while maintaining resilience and professionalism.
Friendly and professional individual with strong communication and organisational skills. Proficient in managing phone systems and handling customer enquiries, ensuring smooth daily operations. Committed to creating welcoming environment and enhancing visitor experiences.
Goal-orientated Waitress driven to maximise revenue and productivity. Clear communicator with an adaptable and innovative approach.
Offering strong foundation in hospitality with keen focus on customer service and team collaboration. Knowledgeable about managing guest relations, handling administrative tasks, and maintaining high standards of cleanliness and organisation. Ready to use and develop communication, problem-solving, and multitasking skills in holiday representative role.
NCFE certificate in Level 2 travel and tourism
BTEC certificate in Travel and tourism
certificate in Health and safety
developed my customer service skills and leadership skills
developed my social skills
developed my communication skills