Alisha Rose Spender
mold,Wrexham
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Waitress
The Beaufort Park Hotel
Mold, Flintshire
05.2024 - Current
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Accurately took orders, making menu recommendations as appropriate.
- Polished glasses and cutlery to pristine standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Advised on food and drink choices based on customer preferences.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Received complaints and offered remedial action to help improve customer experiences.
Pharmacy assistant
John Speed
Mynydd Isa , Flintshire
06.2022 - 05.2023
- Kept pharmacy counter and related areas clean, neat and organised.
- Assisted pharmacy staff in preparing medications and filling orders.
- Minimised patient waiting times through excellent prioritisation and multitasking.
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Answered questions and helped pharmacy customers locate desired items.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Retained pharmacy stock knowledge to provide helpful customer advice.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
- Maintained confidential patient records in line with data protection laws.
Education
A-Levels - A levels- Biology, Psychology, Criminology, Skills
Coleg Cambria
Connah's Quay 09.2024 -
GCSEs - 11 GCSE's 5A*s, 4A's and 2C's
Argoed High School
Flintshire 09.2018 - 06.2024
Skills
- Cash handling
- Customer Service
- Verbal communication
- Food preparation
- Table clearing
- Customer service orientated
- time management
- I am productive and get things that need to be completed done to a standard
- Strong literacy skills and the ability to present to an audience
- A keen eye for improvement in all aspects of life
- Good communication skills enabling the articulation of any issues to senior authority quickly
- Dedicated and driven and always on task
- Have a positive outlook on working and feel confident to socialising with customers and reaching their every need
Affiliations
- Fashion
- helping others/assisting
- fitness
- Health
Timeline
A-Levels - A levels- Biology, Psychology, Criminology, Skills
Coleg Cambria
09.2024 -
Waitress
The Beaufort Park Hotel
05.2024 - Current
Pharmacy assistant
John Speed
06.2022 - 05.2023
GCSEs - 11 GCSE's 5A*s, 4A's and 2C's
Argoed High School
09.2018 - 06.2024
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