Alisha Swali

Supply Chain Rotation - Military Product Stream, Operational Focal Associate

• Risk Management- daily tracking of parts stock levels and identifying emerging issues associated with product quality or delivery to site
• Clear communication of supplier issues at tiered meetings on the shop floor to highlight the impact on the production schedule
• Reporting confidently to site leadership regarding the most urgent part escalations, the status of corrective actions, and the impact on the production schedule
• Implementation of a continuous improvement project to create standard work for critical processes in the SAP system, such as tracking stock levels, quality, and shipping notes for use by other graduates who join the department
• Networking Skills - developed a network within the Supply Chain team to ensure effective communication of supplier issues across relevant teams for support on supplier quality issues & performance

Contracts Department Rotation (6 months)
• Drafting - Assisting with drafting standard NDAs (non-disclosure agreements) for initial business with customers.

• Compliance checks- completing the necessary compliance checks before drafting any NDAs with new customers. For example, following industry regulations highlighted by company policies and procedures.
• Attention to detail- reviewed contract terms by creating terms’ matrixes to report on the understanding of contract terms to management and associates.
• Reviewing contract/purchase order terms and highlighting any risks or concerns to management.

• Customer service- working on urgent actions for key customers and to present findings to stakeholders

• Active engagement in Embrace ERG - participating in the ERG’s South Asian Heritage Month and other events to promote South Asian heritage and culture.

Communications Department (1 month)
• Drafting articles for internal newsletters for review by the head of the department.
• Collaborating with stakeholders across the business to collect comments, images, and a general understanding of internal events to input into internal communications.

• Delivered excellent customer service- keeping updated with new products and essential information about different Lego themes
• Visual merchandising- creating interactive displays with merchandise to increase customer interest in the features of new sets
• Built strong relationships with regular customers for repeat business. Offered personalised shopping advice to enhance customer experiences.
• Worked well under pressure - efficiently carrying out returns and exchanges on the till during busy periods
• Fostered a welcoming store environment by maintaining clean and well-organised displays.

• Project management - our presence at Cosford Air Show 2022 and led a team of 20 co-workers to deliver engaging STEM activities and displays at the Collins Aerospace STEM stand
• Marketing/Content Creation- maintaining and updating business units' digital, print, and social media marketing. Assisting in boosting brand visibility.
• Attending international tradeshow events and interacting with potential customers at show booth.
• Standard Work Creation- for general marketing processes in the department, such as weekly newsletter and creation of peer analysis.
• Strong presentation skills when delivering product demos and marketing presentations to customers at various tradeshows.
• Market research on key competitors and clients of the company and generating reports to present to key stakeholders.
• Segment analysis and strategy – analysing the various product streams of the business unit and producing presentations to inform strategic planning.

• Generating leads for kitchen design appointments - assisting customers in understanding their individual needs for their bespoke kitchen and following through with the design process.
• Teamwork- hitting Sales KPI's each week and driving the business forward by working within a team to reach company sales and individual targets.

• Stock replenishment - unpacking stock pallettes and ensuring stock replenishment throughout the day.
• Improved customer service by efficiently handling queries and resolving complaints.
• Developing my product knowledge to assist with customer enquiries efficently.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.