Alisha Rishi
Coventry,Midlands
Summary
Hard-working individual with main objective to achieve company targets and goals. Team player and eager to enhance dining experience. Responsible in following protocols and guidelines. Diligent professional with broad experience in catering for events. Equipped with conceptualising ideas, creating menus and purchasing quality ingredients. Demonstrates strong attention to detail and multi-tasking skills.
Overview
2
2
years of professional experience
Work history
Catering Team Member
Creams café Coventry
Coventry, west midlands
01.2022 - 05.2023
- Recommended stock control methods to mitigate waste.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Maintained safe working environment
- Maintained high standards of food hygiene through regular checks
- Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
- Provided superior customer service by making food recommendations and communicating potential allergens.
- Guaranteed guest satisfaction by creating menus according to preferences and dietary needs.
- Facilitated smooth dining experience, monitoring serving stations to guarantee optimal food availability.
- Cultivated immaculate presentation, verifying food was fresh, rotated and replenished throughout shift.
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
- Maximised chef productivity by supporting food preparation through peeling, trimming and washing food.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Offered exceptional customer service with strong product knowledge.
Customer Service Assistant
cheylesmore news
coventry , west Midlands
06.2021 - 07.2022
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Identified service issues and contributed ideas to improve quality-of-service levels.
- Helped colleagues with handling complex queries, decreasing turnaround times.
- Observed organisational values and principles to provide excellent customer experiences.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
GCSEs -
Blue Coat Church of England School and Music College
Coventry/ England 09/2018 - 09/2021
A-Levels - Economics Business Psychology
Blue Coat Church of England School and Music College
coventry/England 09/2021 - 06/2023
Skills
- Food preparation
- Openings and closing
- Table setting
- High-volume dining
- Dining customer service
- Cleaning and sanitation
- Takeaway order preparation
- Safe food handling
- Effective customer upselling
- Customer relations
- Stock management
- Quality Control
- Complaint resolution
- Technical Support
- Till counting
- Staff education and training
- Money handling abilities
- Sales expertise
- Excellent communication skills
- Team Building
- Training and mentoring
- Swimming
- Art work (painting)
- Cost-effective stock control
- Service methods
- Order taking
- Special dietary requirements
- Product recommendations
- Payment processing
Accomplishments
- Customer-focused professional experienced in order taking and making desserts
- Offers fast, quality service with expert knowledge of menu andservice practices
- History building customer loyalty and earning repeatbusiness
- Hardworking and enthusiastic, trained in every facet ofsuccessful work
- Stays on top of current and expected demands, quickly realigning tasks to handle needs
- Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction
- Specialises in quality, speed and performance improvements Up beat, with strong complaint handling expertise
- Diffuses conflict and converts customers through active listening
- Exceeds targets by delivering consistent service
- Dedicated of experience assisting customers of various backgrounds with regular and advanced issues to improve support and enhance customer loyalty
- Logical professional practiced in using analyticalproblem-solving and critical-thinking skills.
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Timeline
Catering Team Member
Creams café Coventry
01.2022 - 05.2023
Customer Service Assistant
cheylesmore news
06.2021 - 07.2022
GCSEs -
Blue Coat Church of England School and Music College
09/2018 - 09/2021
A-Levels - Economics Business Psychology
Blue Coat Church of England School and Music College
09/2021 - 06/2023
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