I‘m an enthusiastic, optimistic and determined person with a drive to develop my skills and progress within a dynamic workplace. I‘m open to opportunities across different environments and new service roles, where i can bring reliability, professionalism, leadership qualities and an open mindset.
I adapt and learn swiftly and stay motivated to deliver results, whilst ensuring clients receive the highest quality of service.
Overview
3
3
years of professional experience
Work history
Sales consultant
Beaverbrooks jewellers
Cambridge, Cambridgeshire
11.2024 - Current
Personally managed the diamond department of the store, taking full responsibility for upholding visual display standards and performance. Supervising the team are actively working towards these also.
Contributed to business strategies, for my department, to drive exposure and increase market share.
Achieved and exceeded personal sales targets.
Delivered exceptional luxury customer service, earning positive reviews for the store and building strong, lasting customer relationships, developing my own loyal client base.
Supported and coached new team members through providing my own training to help them build confidence and product knowledge.
Providing personalised service, ensuring customers found the perfect product to match their needs and preferences.
Maintained client’s return rates through friendly, personalised and attentive service consistently.
Worked towards and succeeded with personal sale incentives such as add on’s and upselling, contributing to store targets.
Boosted sales through effective merchandising techniques by making layout adjustments for the store, resulting in smoother customer flow and enhanced product visibility.
Organised and processed stock deliveries to ensure smooth stock management.
Processed payments efficiently during peak periods to minimise customer waiting times.
Temporary Front of house
Bill's Restaurant
Cambridge, Cambridgeshire
09.2023 - 11.2023
Completed daily opening and closing checklists to maintain standards, ready for a smooth service.
Kept well knowledged on available inventory to assist customer options.
Resolved customer complaints promptly and correctly.
Supported my team during peak periods, promoting teamwork.
Apprentice Chef
Gonville Hotel
Cambridge, Cambridgeshire
08.2022 - 09.2023
Gained experience in a fast paced environment maintaining confident communication and pushing through my comfort zone to achieve new skill's.
Planned and created personal recipes to accommodate both customers preferences and requests, improving satisfaction.
Contributed to kitchen revenue through ingredient cost control and waste minimisation.
Managed time effectively, when creating and completing my preparation list.
Uphold high standard of cleanliness on my department to comply with health and safety regulations.