Alisha Mortimer
BIRMINGHAM,EN
Summary
An enthusiastic, multi-skilled and focused individual who can bring passion, responsibility, excellence and a winning mentality to any organisation. I am a determined individual who always pays specific attention to detail with an approachable and friendly attitude. I am constantly willing to help others and able to work effectively under pressure. Now looking to work for an organisation who gives exceptional staff unparalleled opportunities to build their careers and capabilities. I have a strong desire to make a real and measurable difference to any company I work for.
Experience includes developing and implementing educational activities that promote cognitive and social development in children. Ensured adherence to safety protocols and hygiene standards, fostering a secure environment for daily routines. Collaborated with parents to create personalised care plans tailored to individual needs, while maintaining accurate records of developmental milestones and health requirements. Demonstrated flexibility in adapting to changing schedules and needs, contributing to a well-organised home environment.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Recruiter Specialist
Property maintenance servicesss
Birmingham , UK
10.2025 - 12.2025
- Developed and implemented HR policies, enhancing employee engagement and fostering a positive workplace culture.
- Streamlined recruitment processes, reducing time-to-hire significantly while improving candidate quality and retention rates.
- Led employee training initiatives, resulting in improved staff competencies and a more skilled workforce.
- Maintained personnel records according to legal requirements while ensuring accuracy of information stored in the system.
- Recruitment, frequently managed interviews and the review of CV’S to make our job titles.
In-Home Nanny
Roohi Dodhy
Birmingham , Uk
06.2018 - 12.2025
- Developed and implemented engaging educational activities that fostered cognitive and social development in children.
- Ensured a safe and nurturing environment by following hygiene and safety protocols during daily routines.
- Collaborated with parents to create personalised care plans that addressed individual needs and preferences.
- Maintained accurate records of children's developmental milestones and health requirements, ensuring compliance with regulations.
- Assisted in managing household tasks such as meal preparation and laundry, contributing to a well-organised home environment.
- Adapted to changing schedules and needs, demonstrating flexibility and resilience in high-pressure situations.
- Assisted with homework completion and monitored progress towards academic goals.
- Provided a safe environment in the home by adhering to safety standards while caring for the children.
- Transported children to school, appointments, extracurricular activities, and outings.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Maintained records of daily observations and information regarding child's activities and behavior.
- Communicated regularly with parents about their child's day-to-day experiences and developmental milestones achieved.
- Read books aloud to promote language development skills and imagination growth.
Admin
MARIGOLD WEDDING HALL
01.2018 - 01.2019
- Working with a huge range of people, with different requirements and needs.
- Working as a admin, who contacts each worker in the venue to tell them what needs doing.
- Dealing with large amounts of people at a time.
- Assistance for special needs.
- I also help out at a wedding hall, which requires welcoming guests into the venue, preparing for weddings, tailoring the venue for each wedding, and making sure everything runs fluently and in order during the wedding.
- Coordinated event logistics and vendor management, ensuring successful execution of over 200 weddings annually.
- Trained and mentored junior staff, fostering a collaborative work environment and promoting skill development.
- Managed client communications and inquiries, providing exceptional customer service and building lasting relationships.
- Maintained filing system for important documents such as contracts and invoices.
- Responded promptly to customer complaints in a professional manner.
Crew Member
McDonald’s
01.2017 - 01.2019
- Able to welcome in a sensitive and comforting manner.
- Answering high demands of customers, assisting every need.
- Alongside my studies I work as crew member at a popular franchise as well as a coordinator at a wedding hall.
- Usually, I am put in situations where I’m required to resolve difficult situations.
- I have learnt the importance of tackling issues confidently rather than to avoid.
- I have worked in McDonald’s for Almost 2 years, beginning at the age of 16, and Iv worked full time for one year, and part-time.
- Iv tackled many aspects of customer service, and worked in very busy environments, under high pressure, with a high workload.
- I have worked with a huge variety of different customers with different needs and worked head on to tackle very difficult situations where Iv had to be head on.
- For 8 months I worked as a (CEL) which is a customer experience leader, where I spent my time ensuring customers are satisfied, working with A large amount of younger customers, making sure everyone is happy and satisfied with the service.
- I have won multiple awards for being a “outstanding” customer experience leader.
- I spent a lot of time on the lobby area with the customers only making sure they have the best experience and sorting out any complaints.
- This makes sure I prioritise the customers to make sure they are happy.
- A popular franchise
- Provided friendly and efficient service to customers, enhancing the overall dining experience and encouraging repeat visits.
- Assisted in maintaining a clean and organised work environment, ensuring efficient operations and customer satisfaction.
Temp
TOYS R US
06.2017 - 09.2017
- I worked during the summer at toys r us, as a temp over the summer, this is where I began to learn essential skills and qualities whilst dealing with customers.
- Supported customer inquiries and provided product recommendations, ensuring a positive and informative shopping experience for parents.
- Participated in promotional events, engaging with children and families to create a memorable and enjoyable experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
BSc (Hons) - Health Wellbeing And Social Care
Oxford Brookes University
Birmingham, UK 06.2024 - 02.2026
APPLIED SCIENCE BTEC LEVEL 3 -
Joseph Chamberlain sixth form college
GCSE’S - English Language, English Literature, Mathematics, Biology, Chemistry, Physics, Art and Design, Performing Arts, Physical education, BTEC ICT
Fearns community sports college
Skills
- Child development
- Time management
- Recruitment strategies
- Problem-solving abilities
- Employee engagement strategies
- Multitasking
- Workforce improvements
- Confidential document control
- Educational activities
- Safety protocols
- Personalised care plans
- Developmental milestones
- Compliance regulations
- Time management
- Team collaboration
- Training initiatives
- Policy implementation
- Customer service excellence
- Excellent communication
- Household management
- Compliance with regulations
- High-pressure resolution
- Flexible work arrangements
- Train employees
Hobbies and Interests
- Dancing
- Sports
- Reading books and novels
- Socializing with friends and family
- Going to the gym and keeping fit
- Spending time with younger siblings
Personal Information
Full UK Driving License
Mother of Two children
Flexibility to work
Very fast learner
Languages
English
First Language
References
Available on request
Timeline
Recruiter Specialist
Property maintenance servicesss
10.2025 - 12.2025
BSc (Hons) - Health Wellbeing And Social Care
Oxford Brookes University
06.2024 - 02.2026
In-Home Nanny
Roohi Dodhy
06.2018 - 12.2025
Admin
MARIGOLD WEDDING HALL
01.2018 - 01.2019
Temp
TOYS R US
06.2017 - 09.2017
Crew Member
McDonald’s
01.2017 - 01.2019
APPLIED SCIENCE BTEC LEVEL 3 -
Joseph Chamberlain sixth form college
GCSE’S - English Language, English Literature, Mathematics, Biology, Chemistry, Physics, Art and Design, Performing Arts, Physical education, BTEC ICT
Fearns community sports college