Alisha Jackson
Swanland,East Riding of Yorkshire
Summary
Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
9
9
years of professional experience
Work History
Restaurant manager
Bert's Pizza and Gelato
Hull , Kingston upon Hull
04.2022 - 02.2024
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Analysed operations to improve restaurant efficiency and service levels.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Supervisor
Marstons
Beverley , East Riding of Yorkshire
10.2018 - 04.2022
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Reconciled cash and credit card transactions to maintain accurate records.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
Customer sales assistant
Vue Cinemas
Hull , Kingston upon Hull
06.2015 - 09.2018
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
- Redeemed stamps and vouchers against transactions.
- Checked customer ID when selling age-restricted items, following store policy.
- Upsold products and services when processing transactions.
- Counted change correctly and issued customer receipts.
Education
GCSEs - Maths, English, Science, IT
Wolfreton School and Sixth Form College
HullNVQ Level 3 - Food and Beverage Supervisor
Bishop Burton College
BeverleySkills
- Decision making
- Employee management
- End-of-day reconciliation
- Hiring and training
- Strong work ethic
- Order delivery practices
Timeline
Restaurant manager
Bert's Pizza and Gelato
04.2022 - 02.2024
Supervisor
Marstons
10.2018 - 04.2022
Customer sales assistant
Vue Cinemas
06.2015 - 09.2018
GCSEs - Maths, English, Science, IT
Wolfreton School and Sixth Form College
NVQ Level 3 - Food and Beverage Supervisor
Bishop Burton College
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