ALISHA D'CUNHA
Hounslow
Summary
An experienced and self-motivated individual with a background in administration, customer service, and management. Skilled in communication, problem-solving, and presentation. Capable of working effectively with diverse customers and adapting to various needs. Enthusiastic about hands-on work with a positive attitude and a willingness to learn new skills. Open to feedback and dedicated to adding value to the team through experience, education, and adaptability.
Overview
4
4
years of professional experience
Work History
SECURITY OFFICER
ICTS SECURITY
04.2024 - Current
SCREENING OFFICER
SECURITAS SECURITY SERVICES
02.2024 - 04.2024
- Require datacentre personnel to utilize metal detection and/or wand for entrance to and exit of secure areas
- Monitor traffic flow through screening checkpoint(s)
- Follow security breach procedures by notifying supervisors or other appropriate personnel when security breaches occur
- Perform hand held wand searches
- Perform walk through metal detection searches
- Monitor traffic flow through screening checkpoint(s).
SECURITY TEAM LEADER
ICTS SECURITY
07.2023 - 02.2024
SECURITY OFFICER/ TEAM LEADER
WARD SECURITY
08.2022 - 06.2023
- Patrolling and securing the area
- Monitoring and analysing CCTV camera footage
- Protecting the company’s assets relative to theft, assault, fire and other safety issues
- Responding to alarms and emergencies
- Following procedures for various initiatives including fire prevention, traffic control and accident investigations
- Checking visitors in and out of the area
- Escorting visitors around the premises.
PASSENGER SERVICE AGENT (TERMINAL 5)
ABM AVIATION LTD
07.2022 - 10.2022
- Assisting all passengers with their enquiries in a polite and professional way by providing them with directions for transfers to other terminals, for Airline desks, toilets, restaurants, gates and information desks
- Ensuring the electronic paperwork and administration work is completed accurately and contributing to improve the passenger shopping experience by providing constant feedback and consistently report to the Terminal Managers
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
CUSTOMER ADVISOR
BOOTS
04.2022 - 07.2022
- Delivering exceptional holistic healthcare advice, helping customers and patients to make appropriate choices about health and wellness products and services
- Help stores run smoothly – ensuring the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
- Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
OFFICE ADMINISTRATOR
MAGNA FOOD SERVICE LIMITED
03.2022 - 04.2022
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with data entry and record keeping
- Familiarity with administrative tasks such as scheduling, filing, and correspondence
- Strong organizational and time management skills.
WAREHOUSE OPERATIVE
HIVE 360 EMPLOYER LIMITED (FIRST CALL AGENCY)
03.2022 - 03.2022
- Locating the correct goods as per customer orders using barcodes and serial numbers
- Completing paperwork or entering data into software to allow orders to be tracked
- Using industrial packaging materials to safely and securely package goods AND PACK.
CUSTOMER ASSISTANT
BETFRED
12.2021 - 01.2022
- Be a key point of contact for customers in your shop, answering questions in relation to betting and Betfred products and minimising any customer issues
- Process customer bets ensuring information is entered correctly into the till systems
- Work closely with your team to communicate and promote new Betfred products and marketing campaigns to increase sales for your shop.
TEAM MEMBER
BURGER KING
11.2021 - 11.2021
- Greets customers with a smile, receive orders, process payments, and responds appropriately to customer issues
- Unloads and stocks inventory items as needed.
CUSTOMER SERVICE ASSISTANT
TESCO EXTRA
10.2020 - 02.2021
- Picking customers online orders accurately so they receive the products they requested
- Delivering department routines
- Handling products with care to maintain quality.
Education
Diploma in Commerce,Insurance -
Fr. Agnelo Higher Secondary College
GCSE in English, Math & Science -
Mary Immaculate Girls High School
Skills
- Quick learner and adaptable to new software or systems
- Excellent verbal and written communication abilities
- Ability to prioritize tasks and work independently
- Proficient in customer relationship management systems
- Ability to remain calm under pressure
- Active listening and empathy
- Conflict resolution skills
Languages
Hindi
Native language
English
Proficient
C2
Accomplishments
- SIA LICENSED DOOR SUPERVISION, Counter Security Services LTD, Hounslow, 04/24/25
- Diploma: 2016 Travel and Tourism Foundation, Travco aviation academy, Goa, India
- Diploma: 2016 Completed Human Resource Development Foundation, Travco aviation academy, Goa, India
Timeline
SECURITY OFFICER
ICTS SECURITY
04.2024 - Current
SCREENING OFFICER
SECURITAS SECURITY SERVICES
02.2024 - 04.2024
SECURITY TEAM LEADER
ICTS SECURITY
07.2023 - 02.2024
SECURITY OFFICER/ TEAM LEADER
WARD SECURITY
08.2022 - 06.2023
PASSENGER SERVICE AGENT (TERMINAL 5)
ABM AVIATION LTD
07.2022 - 10.2022
CUSTOMER ADVISOR
BOOTS
04.2022 - 07.2022
WAREHOUSE OPERATIVE
HIVE 360 EMPLOYER LIMITED (FIRST CALL AGENCY)
03.2022 - 03.2022
OFFICE ADMINISTRATOR
MAGNA FOOD SERVICE LIMITED
03.2022 - 04.2022
CUSTOMER ASSISTANT
BETFRED
12.2021 - 01.2022
TEAM MEMBER
BURGER KING
11.2021 - 11.2021
CUSTOMER SERVICE ASSISTANT
TESCO EXTRA
10.2020 - 02.2021
Diploma in Commerce,Insurance -
Fr. Agnelo Higher Secondary College
GCSE in English, Math & Science -
Mary Immaculate Girls High School
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