Alisha Danielle Antoine
London,United Kingdom
Summary
Dynamic and detail-oriented professional with extensive experience in security, customer service, and team leadership. Proven ability to solve problems swiftly and efficiently while maintaining a positive and empathetic approach. Excellent communication skills, both written and verbal, complemented by a strong organizational mindset and the ability to thrive under pressure.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Security
Bidvest Noonan
, City of London
2019.11 - 2025.01
- Monitor CCTV screens and enforce strict access controls to ensure safety.
- Swiftly respond to alarms and conduct regular patrols, fostering a secure environment.
- train new staff, enhancing service quality.
- Welcome guests and sign in clients in reception.
Cleaner
Principle cleaning
2019.08 - 2025.01
Uphold cleanliness standards while managing emergency cleanups and waste disposal.
- Promote health and safety policies, leading to a significant reduction in workplace accidents.
Sales assistant/ Personal shopper
Kiddicare/Dunelm
2017.09 - 2019.09
- Foster a welcoming shopping atmosphere through efficient customer service and personalized assistance.
- Conduct inventory checks and maintain product knowledge, driving increased sales and customer satisfaction.
Sales Assistant/ Personal shopper
Mothercare
2013.11 - 2017.09
- Build strong customer relationships, resolve complaints, and deliver exceptional after-sales service.
Education
Level 3 extended - BTEC health and social care level 3 extended
Newham college
London 2012.09 - 2015.05
GCSEs - secondary education
Cardinal Newman school
Luton 2007.09 - 2012.05
Skills
- Problem-solving
- Organizational Skills
- Customer Service
- Active Listening
- Team Player
- Time Management
- Empathetic
- Positive Attitude
- Strong Communication
Certification
Door supervisor licence
CCTV licence
Banksman trained
First Aid level 2
MHFA mental health first aider
References
References available upon request.
Timeline
Security
Bidvest Noonan
2019.11 - 2025.01
Cleaner
Principle cleaning
2019.08 - 2025.01
Sales assistant/ Personal shopper
Kiddicare/Dunelm
2017.09 - 2019.09
Sales Assistant/ Personal shopper
Mothercare
2013.11 - 2017.09
Level 3 extended - BTEC health and social care level 3 extended
Newham college
2012.09 - 2015.05
GCSEs - secondary education
Cardinal Newman school
2007.09 - 2012.05