Alisha Andrade
Summary
Motivated and dedicated individual with a strong foundation in customer service, problem solving and communication now eager to contribute to a dynamic team. Proven ability to manage multiple tasks, adapt to difficult situations, work calmly under pressure and have an eye for attention to detail. Proficient in using digital tools to enhance service delivery. Highly committed to delivering exceptional customer experience and building lasting relations.
Overview
8
8
years of professional experience
Work History
Customer service representative
Virgin Atlantic
London
01.2023 - Current
- Ensured smooth running of operations with timely preparations whilst managing long queues, delays and gate changes.
- Resolved customer complaints following guidelines and referred complex inquiries to supervisors.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Overseeing check-in process for passengers, verifying right documentation, baggage handling along with answering all flight inquiries.
- Dealt with downgrades in polite and courteous manner.
- Advised customers on availability, pricing and location of products.
Customer service coordinator/ Administrator
Medequip
London
05.2019 - 01.2023
- Built public relations strategies for broadened advertising scope.
- Handled 150 customer support queries daily, exceeding company target by 2%.
- Optimised customer service strategy to focus on priority customers, boosting repeat purchases.
- Used conflict resolution techniques to handle challenging situations calmly.
- Liaised with internal departments to meet deadlines.
- Improved record keeping system with attention to detail and thoroughness.
Retail assistant
Primark, River Island, Boots
London
05.2017 - 01.2021
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Informed customers regarding promos and warranty services to increase sales.
- Designed visually pleasing in-store and window displays to increase footfall.
- Carried out active selling from initial customer greeting.
Education
Bachelor of Commerce - Accounts, Finance, Banking
St Xaviers College
07/2018 - 05/2019
Diploma of Higher Education - Business Administration
Harrow College
10/2016 - 06/2018
Skills
- IT skills
- Time Management
- Effective Communication
- Critical thinking
- Decision making proficiency
- Data entry
- Adaptability
- Attentive to detail
Work Placement
Timeline
Customer service representative
Virgin Atlantic
01.2023 - Current
Customer service coordinator/ Administrator
Medequip
05.2019 - 01.2023
Retail assistant
Primark, River Island, Boots
05.2017 - 01.2021
Bachelor of Commerce - Accounts, Finance, Banking
St Xaviers College
07/2018 - 05/2019
Diploma of Higher Education - Business Administration
Harrow College
10/2016 - 06/2018
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