Alisha Ali
London
Summary
Proficient in talent onboarding software and HR systems, with expertise in implementing onboarding processes and managing platforms such as SuccessFactors, TYDY, SAP ERP, and Fieldglass. Skilled in vendor management and adept at leveraging tools like ADOBE Connect to enhance employee engagement. Committed to optimising HR operations through innovative software solutions and seamless process integration.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Assistant Manager - HR
Deloitte India LLP
Kolkata
07.2023 - Current
- Leading PAN India Onboarding (Managing stakeholders queries / escalations / system issues management / team's performance, process enhancement and TAT reduction). Working closely with Human Capital transformation management to oversee the seamless production of new onboarding tool - TYDY.
- Collaborated closely with department managers for better workforce planning and management.
- Coordinated onboarding activities to ensure smooth integration of new hires into the team.
- Established effective communication channels for transparent information flow across all levels.
- Enhanced employee morale by fostering a positive work environment and addressing concerns promptly.
- Assisted in the creation of HR reports which supported strategic decision-making at the managerial level.
- Facilitated training sessions, resulting in increased employee competence.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
HR Services Senior Analyst & Resourcing Advisor
Deloitte (US Offices of India)
Hyderabad
06.2021 - 07.2023
- Deliver resourcing solutions and manage contingent talent as part of the Deloitte Associate Programme.
- End to end management of Referral offers coming into Deloitte UK. From receiving the request to handing it to the onboarding team for further processing.
- Working with Talent Engagement team to identify appropriate candidates, leveraging known Associates, direct sourcing capabilities to fill identified contingent roles.
- Timely fulfilment of requisitions and requests from the business from briefing stage through to onboarding, working closely with our various offshore/onshore delivery teams.
- SAP Fieldglass Vendor management reporting from Jobposting creation to candidate joining Deloitte and registeringin Fieldglass.
- Provide a customer focused experience through timely andaccurate completion of queries and activities, such asreferences, contract updates and production
- Liaison with other external vendors/agencies providingsolutions if problem arises.
- Ensuring all SAP (HR system) related actions or updatesare completed accurately in time for payroll deadlines.
- Recruitment Agencies coordination.
- Working on Background investigation
- Full onboarding management
- Reporting of monthly & weekly audit review decks to theLeadership.
- Peer audit reporting of onboarding requests.
Process associate
Capgemini Technology Services India Ltd
Kolkata
12.2014 - 07.2018
- Employee hiring, responsible for UK Offer Management units across UK
- Processing offers, Induction Management for all business Feb 2010 – Aug 2011
- Assisted in training new employees, contributing to a cohesive working environment.
- Reduced risk of errors through careful monitoring of processes, ensuring operational excellence.
- Handled escalations from customers or clients professionally, ensuring swift resolution without compromising on service quality.
- Processed new and existing contracts to optimise business performance.
- Audit of offer letters and contracts of team members
- Management of Graduate Placement Programme
- Responsible for learning & development needs ofemployees across Capgemini Group
- Training coordination (virtual) and curriculum management
- Managing specific business unit curriculums andassociated training sessions
- Coordination and hosting online live training sessions of and Onboarding
Associate
HSBC Operations & Processing Enterprise, India
Kolkata
02.2010 - 08.2011
- Handling of diverse banking queries from credit/debit cards to personal banking
- Grievance Redressal management
- Acted as an escalation point of contact for high profile consumer queries
- Advisor in HSBC’s quarterly conferences with the senior management
- Improved customer relations by promptly addressing and resolving banking queries.
- Responded promptly to customers' queries enhancing their banking experience.
- Maintained comprehensive knowledge of banking services, provided expert guidance to customers.
- Maintained excellent knowledge of latest banking products; and providing sound advice to customers.
Education
Master of Business Administration - Human Resource Management
Globsyn Business School
Kolkata, India 07.2012 - 06.2014
Bachelor of Arts - English language & literature
Scottish Church College
Kolkata, India 07.2005 - 06.2008
Skills
- Talent Onboarding software mastery
- Onboarding process implementation
- HR software proficiency
- Knowledge of Success Factors
- Knowledge of TYDY - employee onboarding & engagement platform
- SAP ERP software
- Vendor management
- Fieldglass software management
- ADOBE Connect software
Affiliations
- Singing
- Cooking
Accomplishments
Applause Award within 7 months of joining Deloitte for outstanding performance & consistent delivery for the previous quarter
Spot Award for smooth & consistent performance
Soaring Eagle within 7 months for displaying outstanding commitment for UK Offer Management & onboarding process at Capgemini
Star Award for Learning & Development vertical at Capgemini
Certification
EF SET English Certificate
Languages
English
Fluent
Timeline
Assistant Manager - HR
Deloitte India LLP
07.2023 - Current
HR Services Senior Analyst & Resourcing Advisor
Deloitte (US Offices of India)
06.2021 - 07.2023
Process associate
Capgemini Technology Services India Ltd
12.2014 - 07.2018
Master of Business Administration - Human Resource Management
Globsyn Business School
07.2012 - 06.2014
Associate
HSBC Operations & Processing Enterprise, India
02.2010 - 08.2011
Bachelor of Arts - English language & literature
Scottish Church College
07.2005 - 06.2008