Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Alisa Mihaela Chirita

Crewe

Summary

I did start work at Starbucks as a barista and in less than 6 months i got the supervisor position, since then i work with people and i love it.

I'm a dynamic leader with a proven track record at Starbucks, adept in strategic planning and problem-solving. Excelled in training and mentoring teams to enhance operational efficiency and customer satisfaction. Skilled in cash handling and multitasking, consistently achieving targets with professionalism. I'm a hard worker with exceptional experience leading teams, delivering results and exceeding expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor

Starbucks
07.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Optimized scheduling to ensure full coverage during peak hours without overstuffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Front of House Team Leader

Bear
08.2020 - 06.2021
  • Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
  • Implemented new processes to reduce wait times and improve overall guest satisfaction.
  • My primary responsibilities include providing exceptional customers service , taking orders , handling cash transactions , ensuring a clean and welcoming environment for customers .
  • Developed strong relationships with guests, creating a loyal customer base through personalized service.

Assistant Chef

Young & Co's Brewey P.L.C
07.2016 - 04.2017
  • Assisted head chef in cooking dishes according to ingredients.
  • Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
  • Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
  • Completed all food prep and other tasks as required by head chef to high-quality standards and within deadlines.
  • Follow all health , hygiene and safety guidelines when handling food.
  • Contributed to positive team dynamics by providing support and guidance to junior kitchen staff members.

Education

High School Diploma -

Mihai Eminescu Theoretical High School
Romania
06.2014

Skills

  • Training and mentoring
  • Problem-Solving
  • Multitasking
  • Organizational Skills
  • Professionalism
  • Strategic Planning
  • Cash handling expertise

Accomplishments

I start woking at Starbucks as a barista and in less than 6 months i got the Supervisor position. After the supervisor position i got the qualification for Barista Trainer and not long after i got the Coffee Master Certificate.

Certification

  • Certified Supervisor Starbucks -16.09.2021 until today
  • Barista Trainer Training - 15.3.2022 until today

Languages

Romanian
Native language
English
Proficient
C2

Timeline

Supervisor

Starbucks
07.2021 - Current

Front of House Team Leader

Bear
08.2020 - 06.2021

Assistant Chef

Young & Co's Brewey P.L.C
07.2016 - 04.2017

High School Diploma -

Mihai Eminescu Theoretical High School

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Alisa Mihaela Chirita