Alisa Insoi
Croydon,City of London
Summary
Friendly and adaptable professional with strong communication skills and experience working with international clients. Proven ability to deliver excellent customer service, handle diverse needs, and remain calm under pressure. Bilingual in English and Thai, with a passion for creating positive customer experiences. Seeking to join Cathay Pacific as cabin crew or ground staff.
Overview
7
7
years of professional experience
Work history
Restaurant manager
Kin+deum
London, United kingdom
2022.02 - Current
- Served 50–100+ customers per shift in fast-paced environment while maintaining high service standards
- Managed multiple tables (5–10 at time), ensuring timely and accurate service
- Handled customer complaints professionally, achieving positive outcomes and repeat business
- Processed cash and card payments accurately, handling daily transactions
- Worked collaboratively with team of 5–10 staff members to ensure smooth operations
- Maintained cleanliness and hygiene standards in line with health regulations
English - Thai translator
Taitam-D Academy
Kings Cross, Camden
2021.04 - 2022.01
- Translated 10,000+ words of content monthly between English and Thai with high accuracy
- Worked with Thai-speaking clients, ensuring clear communication and understanding
- Completed translation projects within tight deadlines, maintaining 100% on-time delivery
- Assisted 20+ clients with language support, improving communication and service experience
- Reviewed and edited translated materials to ensure quality and cultural accuracy
Freelance Graphic Designer
Taitam-D Academy
King's Cross, Camden
2020.10 - 2022.01
- Produced high-quality graphics for print and digital media platforms, enhancing company reputation.
- Led brainstorming sessions amongst creative team sparking innovation in design approach.
- Standardised style guides to achieve cohesive brand identity.
Interior Designer
Frame Company
Mill Hill, London
2019.07 - 2019.08
- Create professional presentations using Indesign, creatively communicating your design intent and direction to your customers.
- Develop space planning concepts and colour palette selection and material presentation.
Education
Bachelor's Degree - Interior Design
University of East London
United Kingdom 1 2020 - 1 2021
Foundation - Architecture and Interior Design
University of East London
United Kingdom 1 2017 - 1 2018
BTEC Foundation - Art And Design
Southgate and Barnet College London
1 2016 - 1 2017
Skills
- Customer Service & Client Relations
- Strong Communication Skills
- Multicultural Awareness
- Problem Solving
- Teamwork & Collaboration
- Attention to Detail
- Time Management
- Adaptability in Fast-Paced Environments
Languages
English
Intermediate
Thai
Intermediate
ADDITIONAL INFORMATION
- Eligible to work in the UK
- Flexible with working hours, including weekends and holidays
- Willing to relocate and travel internationally
- Strong interest in customer-facing roles
Timeline
Restaurant manager
Kin+deum
2022.02 - Current
English - Thai translator
Taitam-D Academy
2021.04 - 2022.01
Freelance Graphic Designer
Taitam-D Academy
2020.10 - 2022.01
Interior Designer
Frame Company
2019.07 - 2019.08
Bachelor's Degree - Interior Design
University of East London
1 2020 - 1 2021
Foundation - Architecture and Interior Design
University of East London
1 2017 - 1 2018
BTEC Foundation - Art And Design
Southgate and Barnet College London
1 2016 - 1 2017